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Customer Relations Manager

Euclid Systems Corporation Sterling, VA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are currently hiring a Customer Relations Manager to help shape the future of vision by leading a team of Specialty Lens Consultants to provide our customers with the best in class clinical consultation. Training on the Euclid Emerald™ lens design will be provided.

What you will be doing…

· Building strong relationships with new and current customers

· Managing ECP queries on the clinical fitting and product information of Euclid Emerald™ lenses both domestically and internationally

· Managing and coaching a team of Specialty Lens Consultants to provide excellent clinical consultation and customer service

· Tracking and meeting departmental goals for case resolution and customer satisfaction

· Arranging product training sessions for new and existing customers

· Researching trends in myopia management and contact lenses

· Networking to build relationships with industry professionals

The ideal candidate will have…

· 5+ years of experience in contact lens fitting, experience with orthokeratology preferred

· 3+ years management experience

· ABO or NCLE certification

· Bachelor’s Degree in business or related field

· Experience working with international markets

· Salesforce CRM experience

· Strong organizational skills

· Strong oral and written communication skills

· Excellent attention to detail and proven ability to work in a fast-paced environment

· Self-starter with the ability to work in a cross-functional team

Euclid Systems Corporation

Euclid Systems Corporation (Euclid) is the global leader of Myopia Management and manufacturer of advanced Orthokeratology lens products. Euclid is the exclusive designer of the premium Euclid EmeraldTM Ortho-K contact lens for overnight wear to reshape the cornea and wake up to clear vision. Multiple clinical studies worldwide by prestigious independent researchers have proven the effectiveness of Orthokeratology, and specifically the EmeraldTM lens, on slowing the progression of myopia. The Euclid Emerald Ortho-K treatment has a unique, empirically fit lens design with no trial lenses required. With headquarters in Virginia, USA, and offices in Shanghai and Beijing, China, Euclid is leading the efforts in myopia management across the globe.

Address

45472 Holiday Dr, Suite 7, Sterling, VA 20166
Sterling, VA
USA

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