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Customer Service Representative

Ethos Veterinary Health Racine, WI
  • Expired: August 15, 2019. Applications are no longer accepted.

Do you have a passion for people and animals? This is the perfect position for you! WVRC is a Specialty and Emergency Animal Hospital with 24-hour service and we have a need for a Client Service Representative! We have three hospital locations: Waukesha, Racine and Grafton.Job Requirements:The Client Service Representative provides the first impression of the hospital to clients and patients. The Client Service Representative must be friendly, professional and courteous, and capable of handling many tasks at once with frequent interruptions.Essential Functions:
+ Prior experience in working with the public, computer, data entry and multi-line phone skills are required.
+ The ideal candidate will possess a passion for customer care and a love for animals.
+ Must have the ability to stand and move around for the majority of the work period and to work past the regularly scheduled shift, if needed.
+ Candidates must also be able to work rotating weekends and holidays.
Clinic Standards:
+ Use creativity and problem solving skills.
+ Maintain a high attention to detail and strive for a more efficient work environment.
+ Adhere to work schedules, maintain attendance and dependability.
+ Must observe rules and policies for attendance.
+ Show responsibility and respect for equipment, supplies and other clinic property, as well as that of co-workers.
Service Standards:
+ Continually provide high levels of customer service to our clients and referring veterinarians. Communicate well; including ensuring the client is greeted warmly.
+ Speak clearly and concisely on a level appropriate to the other individual
+ Recognize the importance of appearance in both professional dress and the hospital?s cleanliness.
Teamwork Standards:
+ Be respectful and responsive.
+ Honor commitments and be considered fair and dependable by others. Share successes and continually motivate and inspire others.
+ Demonstrate a willingness to help others, including switching shifts, coming in early or staying late when needed, or performing tasks of others, if needed.
+ Actively participate in the training process, both as a trainee and trainer.
Full time employees are eligible for our comprehensive benefit package including Medical, Dental, Flexible Spending, 401k, paid time off and more!

Ethos Veterinary Health


Racine, WI
53408 USA