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Desktop Support Technician ($500.00 Sign on bonus)

Essintial Enterprise Solutions Sanford, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Base Skill Set

o Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management and Support various third party applications on Windows Platforms.

o Worked on several technical, various Application support projects across diverse clients and companies.

o Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has sharp focus on utilizing the programming techniques for various initiative activities.

o Basic understanding of deskside networking tasks (Office SW check, tracert/ipconfig/etc command for end user support)

o Release/Change/Incident/Configuration management, service delivery, infrastructure, operations & production support. Plan, schedule and implement release projects and related reports, Oversight and development of Build and Release process.

o Installing, configuring, and managing Mobile Device Management applications

o Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Blackberry etc.

o Managing, maintaining, supporting, troubleshooting, and optimizing solution

o Resolving problem/request logs within contracted SLA targets and working with Help Desk Analysts to ensure users are regularly updated

Duties & Responsibilities

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices

• Analyzing and investigating skills, with a structured approach to problem solving

• Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs

• Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process; recognizing high priority tickets and taking action within the expected response time

• Updating all assigned tickets capturing troubleshooting activities and resolution

• Resolving escalations from the IT Service Desk and handling client support requests as well as take ownership of product issues and ensuring closure is achieved

• Planning, creating, and deploying security and device management policies

Desired Requirements

· Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

· Commercial experience in an IT support technician role that includes2+ years of technical support experience in a hybrid Windows and MAC environment

· Experience in working with a helpdesk operations, to include Windows and Mac clients

· 2+ year Hands on experience and in-depth knowledge of Macintosh technologies, 2+ years of Windows

· 2+ years’ Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone

· Self-starter that is able to collaborate actively with others in a cross-functional team

· Proven attention to detail and high standards for quality

· Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary

· Skilled in documenting written troubleshooting steps and instructions

· Business professional attire

Additional skill set requirements (desired)

· Experience supporting applications in an enterprise environment

· Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment.

· Knowledge of MAC OS in an enterprise environment

· BA or equivalent job related experience

· Imaging

· ITIL v3 foundation qualification.

· Microsoft certified System Administrator in XP/WIN 7

· Support of End point for video conferencing units.

Schedule & Compensation: Monday- Friday 8am-5pm $20-$22 per hour

Full time, temporary (6 months)

Job Types: Full-time, Temporary

Pay: $20.00 - $22.00 per hour

Essintial Enterprise Solutions

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6074 Enterprise Park Drive

Sanford, NC
27330 USA




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