Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests.
Researches product and order information for customers. Documents all customer interaction on orders.
Troubleshoots customer issues and handles complaints.
Works with large reports dealing with backorders, non stocks, drop ships, etc
Collaborates with other ORS Nasco/Essendant departments to ensure that customers receive excellent service at all touch points.
Understands and demonstrates Essendant's Core Values.
Performs other duties as assigned.
Excellent communication skills.
Demonstrated interpersonal skills.
Excellent customer service skills.
Demonstrated problem-solving abilities.
Attention to detail.
Data entry and computer skills.
+ High School or better
+ Prior customer service/industry experience preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.