Customer Service Representative
Essence Salon, LLC
Mountain View, CA
Expired: over a month ago
Applications are no longer accepted.
- $28 Hourly
- Full-Time
Job Description
Benefits/Perks
Responsibilities
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Responsibilities
- Receive a high volume of inbound calls, texts and emails
- Identify the reason for the customers call, collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Lead the cleaning & maintenance of the salon
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience in a hair salon as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Address
Essence Salon, LLC
Mountain View, CA
94041
USA
Industry
Business
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