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Assistant Manager - Full or Part Time

Escapology
Burnsville, MN
  • Posted: over a month ago
  • $17 Hourly
  • Full-Time
Job Description

The assistant manager is a key player in keeping our games running optimally.  In a coordinated effort, the assistant manager provides our game masters with the support they need to keep our games on schedule with smooth transitions from one game to the next, not only for our customers, but our game masters as well.  As a team leader, our Assistant Manager synchronizes directives between the Owner, General Manager and our highly valued Game Masters.  We are seeking a motivated, compassionate, and people-oriented individual to join our team for the following:

·       Perform limited front-end activities that facilitate high quality customer service including meeting and greeting customers upon check in, processing payment transactions, answering phones, and providing information for telephone queries. 

·       Lead Game Operations including directing Game Masters for hosting customer teams to their game room in a timely manner, game mastering, exiting customers from games, and resetting game rooms in a timely and organized manner

·       Lead Game Operations when staff is limited including but not limited to game hosting, mastering, exiting customers from games and resetting rooms in a timely and organized manner

·       Process and manage reservations and bookings for customers while at the front desk

·       Organize and direct Game Masters in down-time activities, including but not limited to taking inventory of game props, office and cleaning supplies and ensuring that game rooms are cleaned regularly

·       Carrying out General Manager and Owner directives with staff as given

·       Ensure that staff are remaining professional at all times and bringing concerns to the attention of the GM or Owner as necessary including issues with job performance and expectations as well as working cooperatively with fellow employees

·       Ensuring that any and all issues with game rooms are brought to the attention of the GM or Owner immediately

·       Ability to step in and perform Game Master duties as necessary in a friendly and outgoing manner

·       Troubleshoot and resolve customer issues 

·       Perform general tasks around the venue and direct staff to perform general tasks to assist in operations

·       Maintain safety standards and perform cleaning duties with staff regularly

·       Other duties as necessary

 

 

Character and Skill Sets

·       Detail oriented and meticulous in order to provide security for both owners and staff in daily operations and unforeseen challenges and changes

·       Ability to coach team members and promote teamwork with strong communication skills

·       Approachability with excellent listening and problem-solving skills

·       Ability to give constructive feedback and facilitate performance improvement of Game Masters

·       Strong verbal and written communication skills

·       Confidence talking to groups of people

·       Ability to keep calm in high-pressure situations

·       Solid multi-tasking skills

·       Excellent team player

·       Shows initiative in both completing tasks without direction and ability to problem-solve under pressure

 

Company Description
Escapology, one of the largest Escape Room Franchises in the country, is located at the Burnsville Center Mall and delivers customers a variety of game room experiences. Players are challenged by working together with friends and family to discover clues, solve puzzles and unlock locks in order to escape our adrenaline pumping games. Customer service is our highest priority. We are looking for outgoing, high energy team members to join us in order to provide our customers with the most enjoyable experience they can possibly have.

Escapology

Why Work Here?
Fun filled entertainment industry; great working environment; Flexible schedule

Escapology, one of the largest Escape Room Franchises in the country, is located at the Burnsville Center Mall and delivers customers a variety of game room experiences. Players are challenged by working together with friends and family to discover clues, solve puzzles and unlock locks in order to escape our adrenaline pumping games. Customer service is our highest priority. We are looking for outgoing, high energy team members to join us in order to provide our customers with the most enjoyable experience they can possibly have.

Address

1060 Burnsville Center Escapology

Burnsville, MN
55306 USA

Industry

Retail

Website

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