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IT Site Coordinator

Erickson Senior Living
Ashburn, VA
  • Posted: January 04, 2023
  • $23 Hourly
  • Full-Time

Ashby Ponds by Erickson Senior Living

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.

We are hiring an IT Site Coordinator who will be responsible for supporting residents and staff end-users at the community level.

How you will make an impact:

  • Provide Tier 2 support for computers, tablets, phones, point of sale, printers, network, and other technology applications and assets
  • Support resident customers through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs
  • Support information security initiatives including education of customers, identification and reporting of compliance concerns, and mitigation and remediation of identified risks
  • Partner with and/or assist various project teams on business and IT initiatives
  • Deploy and maintain inventory of IT equipment including tracking, maintenance, sanitization and disposal
  • Contribute or assist with creating, implementing and documenting IT Customer Support procedures
  • Provide support for other Erickson managed properties as needed

What we offer:
  • Competitive benefits packages including medical, dental, vision, and PTO
  • 401k for all employees 18 and over. Company contribution up to 3% once eligible.
  • Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
  • Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
  • A "career for life" approach to professional and personal development for our greatest asset; our employees.
  • Free onsite parking at all of our communities and corporate offices
  • A culture of diversity and inclusion, which builds on our values, vision, and mission.

Compensation: Commensurate with experience starting at $23.00 per hour

What you will need:
  • 2 years of relevant work experience is required.
  • Associate's degree in a technical field preferred.
  • CompTIA A+ certification preferred.
  • Thorough knowledge of personal computer systems and desktop operating systems
  • Ability to respond effectively to sensitive inquiries or complaints, as well as deal appropriately with emotional customer service situations
  • Basic knowledge of networking, server administration, and phone systems
  • Candidates should show evidence of an inclination towards continuous learning.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Erickson Senior Living


Ashburn, VA
20147 USA



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