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Customer Support Rep

Waltham, MA
  • Expired: March 19, 2023. Applications are no longer accepted.

Job Description

Customer Support Representative

The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments. The role is responsible for representing the voice for the customers to determine how Olympus can best satisfy their needs. Work with all levels of customers to assist with their request for Olympus products. Provide professional phone support to our customers and outside Sales Reps. Process transactions including Sales Orders with a very high accuracy rate*** Able to create RMAs with assistance on how to determine disposition. Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests. Work on process improvements to provide better service to our customers and streamline work flow. May provide back-up for Receptionist. Maintain Customer Database, including processing leads and updating customer records. Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct. Show an understanding of the complete order process. Help the department meet continuous improvement goals through 5S. Work on special projects as necessary. Other related duties as assigned.

High school diploma or GED equivalent required. Bachelors Degree in a business or other discipline preferred, OR equivalent customer service experience required. 0 - 1 year in a business environment preferred. Superior Customer Service skills. Excellent verbal and written communication skills. Ability to multitask and prioritize. Able to work in a fast paced environment. Strong knowledge of Microsoft Outlook Applications Computer knowledge with databases a plus. Typing 45+ WPM Strong attention to detail Superior data entry skills with high degree of accuracy. Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.



Waltham, MA
02453 USA



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