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Account Manager

Episource LLC Chicago, IL
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Seeking smart, talented individual looking for a growth opportunity and wanting to be part of a successful team. This is a full time exempt, salaried position, based in Chicago or remote reporting to the Manager of Client Services. The Account Manager will manage key health plan clients and ensure successful project delivery. This position will conduct meetings with health plans and medical groups to review project milestones and share key business metrics, while also identifying potential cross-sell opportunities within the current client base.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Succinctly communicate project status and business metrics with clients and internal stakeholders via written, verbal, and/or in-person communications
  • Analyze key business performance metrics and prepare project updates
  • Provide overviews and demonstrations of Episource solutions to client stakeholders
  • Listen to client questions, anticipate issues, and seek solutions that drives a positive outcome
  • Work collaboratively with internal departments and external vendors to coordinate project delivery and provide clients with a superior client services experience
  • Lead client strategy sessions and project kick off meetings, as well as develop action plans to meet business goals
  • Manage high volume of client communication and manage the timely resolution of all outstanding client issues
  • Proactively identify and manage opportunities to expand the scope of Episource solutions used by client organizations
  • Excellent problem solving, strategic planning, multi-tasking, and coordination skills
  • Able to multi-task and thrive in a fast-paced, client-driven, and fun work environment

EDUCATION:

  • A four year college degree with 5 to 7 years of account management experience

EXPERIENCE/REQUIRED SKILLS:

  • Experience working with large enterprise clients
  • Previous health care experience highly preferred
  • Excellent customer service, sales, problem solving skills and attention to detail
  • Strong time management skills, highly organized, self-motivated, and able to work under strict timelines with minimal day-to-day supervision
  • Ability to communicate clearly and effectively with clients
  • Strong analytical skills to prepare and review reports and understand trends
  • Robust knowledge of computer based systems such as Microsoft Office Suite and Salesforce highly preferred
  • Possess excellent written, verbal, and interpersonal communication skills
  • Must possess initiative, tact, poise, neat personal appearance - physical condition commensurate with the requirements of the position

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision. Requires prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Episource LLC

ABOUT US: SIMPLE, QUALITY, AND COST-EFFECTIVE SOLUTIONS TAILORED TO THE NEEDS OF OUR CLIENTS. Episource is driven to collect data that's insightful and accurate. With innovative technology and a global services model, we offer intuitive analytics to impact meaningful growth. From robust Risk Adjustment Analytics, Retrospective Chart Reviews, Quality Reporting, Encounter Data Submissions, and Clinical Services, Episource starts with the smallest of details and translates them to create better patient insights around disease profiles and care gaps. We know that behind each chart and every code is a real person. Humanity is our binding element, and we have your members in mind. Our vision is to provide health information exchange solutions that allow healthcare organizations to safely and efficiently manage member-centric data, quality of care initiatives, member intervention and management programs, risk adjustment programs in Medicare, Medicaid, Commercial, and Exchanges. Episource emphasizes driving value, operational excellence, respect, and integrity in all aspects of our operational and professional conduct, while striving to reflect the highest ethical standards in our relationships with members, providers, and our clients. Embracing a hybrid model that caters to the requirements of the global market, Episource concentrates application and functional expertise located both onshore and offshore, where we leverage best practices and economies of scale. Our highly-skilled workforce is trained in a consistent client delivery approach that emphasizes value, and enables clients to focus more on their core competencies.

Address

Chicago, IL
USA

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