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Service Coordinator

Epiroc Brighton, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

United in Performance. Inspired by Innovation.

Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. Count on Epiroc to deliver customer-oriented solutions needed to succeed today and the technology to lead tomorrow. To do this, we believe in diverse teams that work together across borders to develop, produce, market and service the most innovative products available. Grow your career at Epiroc!

At Epiroc USA LLC, our Mining and Rock Excavation Service Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. This open Service Coordinator position will be based in Brighton, CO.

Service Coordinators provide timely support to management by managing personnel and helping to achieve primary goals and objectives of the Service Center. Daily support of the Service/Parts structure and providing customers and technicians with improved communication, technical support and service presence are critical aspects of this role. Service Coordinators ensure safety, reliability and profitability through field auditing, inventory control and operational monitoring activities. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Service Coordinators are occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. This position is considered Safety Sensitive.

Responsibilities:

  • Promote the service aspect of the business to best generate profitable service revenues
  • Develop business relationships and earn the trust of customers within the region
  • Perform management duties of service technicians including scheduling and payroll; checked and communicated daily with direction from the Service Manager
  • Assist the Service Manager with the direction, coordination and evaluation of service technicians as assigned
  • Answer incoming calls and e-mails from service customers/prospects and provide efficient and innovative solutions that are aligned with the regional aftermarket strategy
  • First contact for all warranty issues with the technicians, customers and product companies; responsible for communicating pertinent information in a timely manner to the appropriate individuals within Epiroc as needed
  • Aid in planning and execution of special/large projects
  • Maintaining courteous and professional demeanor and communication with customers and internal staff at all times

Requirements:

  • The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience
  • Previous supervisory experience is highly preferred
  • Mining, heavy equipment or construction experience is highly preferred
  • Previous work experience should have demonstrated a strong mechanical aptitude and good work ethic
  • Excellent verbal and written communication skills, including proficiency in MS Word, Excel and Outlook is required

Epiroc

Why Work Here?

Outstanding Benefits and Career Opportunities

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Epiroc had revenue in 2017 of $ 3.7 billion USD and has more than 13,000 employees. Principal product development and manufacturing units of Epiroc are located in Sweden, the United States, Canada, China and India. Being the best, is a challenge that we love to live up to. By keeping an open mind and listening to our employees and customers, we continuously set new industry standards and improve the way we work. Diversity is key to grow fresh and innovative ideas and solutions for our customers. In the 150 countries where you can find us, we encourage our employees to take ownership of their own development and careers with the support from their leaders. This way our employees can grow in the business, wherever they are at their careers, from entry level to senior leadership. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Epiroc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference, genetic information, protected veteran status, gender identity, or any other protected class designation. Job promotions at Epiroc will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work with others.

Address

Brighton, CO
USA

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