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Reprographic/Digital Service Specialist (Weekend Shifts Required)

Epiq Washington, DC
  • Expired: 12 days ago. Applications are no longer accepted.

Epiq is seeking an experienced reprographic and digital professional for the position of Reprographic/Digital Service Specialist. This position requires availability to work the below shifts -

Saturday: 8pm-8am

Sunday: 6:30pm-6:30am

Monday: 11pm-7am

Thursday: 11pm-7am

Responsibilities and Essential Functions:

  • Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
  • Maintain a positive team-player mentality
  • Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.
  • Deliver on service commitments in a timely and accurate manner
  • Invest proper effort and QC approach to deliver highest quality work and service
  • Comply with Epiq's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

Copy/Print Services:

  • Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
  • Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
  • Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
  • Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
  • Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
  • Specific duties as assigned

Required Characteristics:

  • High School Diploma or equivalent
  • Minimum of 1 year professional level work experience
  • Minimum of 1 year reprographics experience
  • Previous experience in a client service oriented field preferred
  • Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
  • Ability to learn skills quickly
  • Flexibility in dealing with simultaneous projects
  • Attention to detail
  • Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"
  • Ability to lift or move 40 lbs. or greater
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
  • Reading, writing, and arithmetic skills required
  • Visual acuity
  • Able to convey information and ideas through speech in ways that others will understand
  • Able to listen to and understand information and ideas presented through spoken words and sentences
  • Able to speak clearly so listeners understand, identify and understand the speech of another person
  • Excellent organizational skills
  • Strong initiative required; ability to work independently with minimal direct supervision
  • Availability to work required schedule

Epiq

We are a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations, class action and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters.

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Washington, DC
USA

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