Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a specialist relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.
•Responsible for the day-to-day operations of the Records Room.
•Participate with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re-Shelving.
•Database Management and Maintenance to ensure records are accurately documented and stored.
•Troubleshooting to identify potential problems or to recommend better processes or methods to accomplish work in the specified timelines provided by the client.
•Assure adherence to corporate policies and strategies using the current records management systems.
•Ensures compliance with business protocol, regulatory and best records management practices requirements.
•Maintain ongoing communications with all departments regarding maintenance, creation, revising, reviewing, and retrieval and archiving of records.
•Generate record management reports.
•Assist with orientating and training others on the appropriate records management processes and procedures as required by the client.
•Perform photocopying, faxing, scanning, and other duties as assigned.
•Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
•Attention to detail
•Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"
•Excellent communication (verbal and written) and organizational skills.
•Detail oriented and exceptionally attentive to accuracy.
•Ability to learn skills quickly.
•Ability to manage multiple tasks.
•Customer service and enthusiasm.
•Ability to lift up to 30 lbs on a consistent basis.
•Ability to routinely stand, bend and stretch
•High School Diploma or equivalent (4 years of college preferred)
•Possess a minimum of 2 years’ experience in a professional office environment working in a file or records clerk capacity.
•Reading, writing, and arithmetic skills required
•Previous experience in a client service oriented field preferred
•Willingness and ability to learn new skills