Office Assistant

Epiq is seeking a qualified candidate for the position of Service Specialist - Law Firm

Responsibilities and Essential Functions:

• Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
• Maintain a positive team-player mentality
• Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.
• Deliver on service commitments in a timely and accurate manner
• Invest proper effort and QC approach to deliver highest quality work and service
• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
• Specific duties as assigned
• Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq's standard
• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq's standards
• Sort, distribute and meter US mail with knowledge of current postal rates

Floor Coordination:

• Provide excellent client service as the first line of contact with the client
• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Hospitality Services:

• Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens
• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
• Place orders for food and beverages for use during meetings as assigned
• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
• Organize and distribute client kitchen supplies
• Maintain inventory control and order supplies as needed
• Perform cleaning, dusting and other incidental tasks as assigned
• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
• Specific duties as assigned

Mail/Distribution Services:

• Sort, distribute and meter US mail with knowledge of current postal rates
• Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq's standard
• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq's standards

Required Characteristics and Credentials:

• High School Diploma or equivalent
• Minimum of 1 year professional level work experience
• Previous experience in a client service oriented field preferred
• Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any "complaint situations"
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
• Reading, writing, and arithmetic skills required
• Visual acuity
• Able to convey information and ideas through speech in ways that others will understand
• Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision