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Mailroom Lead/Site Supervisor - Law Firm

Epiq Columbia, SC
  • Expired: 19 days ago. Applications are no longer accepted.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

  • Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers
  • There may be several supervisors reporting to one Site Manager
  • Maintain a high level of client service and respond quickly and effectively to the client’s needs
  • Evaluate opportunities to improve the operations of support service; analyzing the current systems and working with the Site Manager to implement sound practices according to EPIQ’s Standards of Operational Excellence
  • Delegates responsibilities to all Service Specialists employed at the site, and evaluates their performance and productivity
  • Coaches and motivates staff to perform to their fullest potential
  • May be involved in tracking productivity and reporting volumes to the Site Manager for reporting purposes
  • Expected to uphold the Standards of Service and best practices developed by EPIQ


  • Client Relations:
    • Assist with monthly management report compilation & review
    • Assist with and/or attend monthly meeting with Client
    • Assist with Client surveys
    • Assist with Preparation, presentation, and review of Annual Reports
  • Provide excellent client service to all end users at the site
  • Continuously look for opportunities to increase the efficiency of our operation
  • Seek opportunities to increase our capabilities and make recommendations to the Site Manager
  • Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
  • Serves as a liaison between EPIQ, the client’s administration and EPIQ site employees
  • Involved in marketing EPIQ’s support service offerings throughout the firm
  • Conducts site specific training with EPIQ service team members
  • Supervise productivity and evaluate service personnel assigned to the site
  • Assists with performance reviews of All EPIQ service personnel
  • Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime
  • Delegates tasks to Service Specialists in order to meet production deadlines
  • Works with service employees to meet their individual needs and career path objectives
  • Maintain all records and report pertaining to production and volumes at the site
  • Maintain a proper inventory of all office supplies required for the efficiency of all support services
  • Collects information necessary to compile monthly management reports
  • Maintains a facility that is organized and meets tour quality standards at all times
  • Comply with EPIQ policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
  • Other duties as assigned

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.


Why Work Here?

Amazing atmosphere, work/life balance, and growth opportunities... if this is what you are after, Apply TODAY!

We are a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations, class action and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters.


Columbia, SC