Skip to Main Content
← Back to Jobs

Leasing Professional

Eos Real Estate Management Group Webster, TX
  • Posted: October 10, 2019
  • Full-Time

Leasing Professional
Non-Exempt
Job Description
The purpose of the Leasing Professional is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community.
Essential Duties include the following (other duties may be assigned):
I. Leasing Responsibilities
Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community.
Check the answering service for messages and follow up on all messages, as necessary.
Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and / or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards.
Lease apartments to qualified prospects.
Schedule move-ins in such a way as to minimize rent loss.
Escort a future resident to an apartment home and to all amenity areas.
Drive a golf cart or walk with prospects.
Prepare all paperwork needed before submitting lease files for verification.
Verify applications and process files quickly through phone calls and correspondence. Submit to manager for approval.
Set up file for move-in.
Turn in traffic and phone recap weekly to Leasing Manager.
Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit.
II. Customer Service Responsibilities
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Read and/or listen to resident requests/complaints.
Receive resident complaints in a calm and open manner.
Attempt to resolve problems quickly.
Carry and deliver flowers, newsletters, correspondence, etc. to residents' apartments when necessary.
Coordinate, set up, attend and clean up after resident functions (food, tables, display areas etc.).
Use effective negotiation tactics to retain residents in order to renew lease terms.
Prepare monthly community newsletter for residents.
III. General Office/Administrative Responsibilities
Assume responsibility for taking the appropriate actions in community director's absence. Document all occurrences which need the community director's attention and immediately contact your Regional Director or other Executive Management regarding any emergencies.
Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
Maintain key closet procedures to ensure proper control of access and security on the property.
Schedule and inspect apartments for turnkey service.
Receive and acknowledge resident notices and prepare files.
Assist in lease renewal procedure by:
o Completing lease renewal printout and submitting to director for approval.
o Contacting each resident by phone prior to 75 days before the end of their initial term.
o Sending renewal letters to those residents you are unable to reach by phone.
o Typing new leases.
o Following up on any promises made at time of renewal.
Assemble move-in packages.
Keep all filing current.
Operate office alarm system in conjunction with opening and closing the office.
Deliver thorough move-in presentation to new residents.
Calculate daily rent, prorate charges, late fees and percentages.
Write up all maintenance requests, upon receipt.
Qualifications:
Special Skills Required
Ability to effectively communicate with people
Ability to maintain a professional image
Strong organizational skills
Strong verbal skills
Excellent customer service orientation
Assertive attitude
Ability to effectively "close" a sale
Must take and pass drug screening test
Knowledge
No special knowledge is required. This is an entry level position in the property management field.
Reports To:
Community Director
EEO/AAP
Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Qualifications:
Special Skills Required
Ability to effectively communicate with people
Ability to maintain a professional image
Strong organizational skills
Strong verbal skills
Excellent customer service orientation
Assertive attitude
Ability to effectively "close" a sale
Must take and pass drug screening test
Knowledge
No special knowledge is required. This is an entry level position in the property management field.
Reports To:
Community Director
EEO/AAP
Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Eos Real Estate Management Group

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.