Customer Support Specialist - Virtual/Remote
Enumerate is looking for a Customer Support Specialist to join our team!
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?
Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing accounting software, and much more!
This is a full-time hourly role, joining supportive and collaborative remote teams. Salary range is 40-45k, depending on experience.
Please note, this is an 'evergreen' position: we are continuously seeking qualified candidates for this role to support our ongoing growth. Applications are welcome at any time, and we will review them as opportunities become available.
Who will love this job:
Someone who is a customer service trail blazer
- Someone who loves learning and explaining complex systems
Someone who loves a variety of situations and making people’s lives easier
You should have
Required: 2 years experience in a customer-facing role
- Preferred: proficiency in Microsoft Office and ZenDesk
- Preferred: experience with accounting and/or property management terminology
- Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
- Proven multitasker able to work in an omnichannel environment
- Independent problem solver, a mindset for troubleshooting
- Able to work in the US without sponsorship
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.
Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
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