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Part-Time Customer Service Agent - Tucson International Airport

Enterprise Holdings Tucson, AZ
  • Expired: November 07, 2019. Applications are no longer accepted.

Overview
Part Time Customer Service Agent (CSA) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience with duties to include sales, customer service and some administrative functions.
This position pays $14.00 per hour.
Job location: 7275 S Tucson Blvd, Tucson, AZ
This position will be 25 hours/week and must be able to work ONE of the following schedules:

  • Schedule 1- (Sunday, Monday, Tuesday 10-6pm)
  • Schedule 2- (Thursday, Friday, Saturday 11-7pm)
Responsibilities
  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior retail customer service experience
  • A basic level of computer experience and understanding of Microsoft Office Products is required
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work ONE of the following schedules:
  • Schedule 1- (Sunday, Monday, Tuesday 10-6pm)
  • Schedule 2- (Thursday, Friday, Saturday 11-7pm)
Job ID 2019-305040
Location Customer Service/Support - Customer Service/Support
Category Tucson Airport
Airport / City US-AZ-Tucson

Enterprise Holdings

Address

Tucson, AZ
85702 USA