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PC & L Customer Service Representative

Enhanced Manufacturing Solutions LLC Brookhaven, MS
  • Posted: over a month ago
  • $45,000 to $60,000 Annually
  • Full-Time
  • Benefits: Medical, 401k, Dental

We are seeking a PC & L Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Read Customer Forecasts and identify items that fall outside of standard
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

ā€‹Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Rapid response to Customer inquiries - must be able to respond within 2 hours with clear and concise information
  • Experience with SAP preferred
  • Experience with Excel (pivot tables and vlookup tables required)
  • Knowledge of General Motors Systems a bonus

Enhanced Manufacturing Solutions LLC

EMS is a contract manufacturing based company that provides cost-competitive manufacturing solutions for the Automotive industry. Services also include site and equipment maintenance, special project services, site start up and closure services as well as indirect or non-core business management.

Address

925 Industrial Park Road
Brookhaven, MS
USA

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