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Renewal Specialist

Engineered Software Home, WA
  • Expired: 21 days ago. Applications are no longer accepted.

**This can me a remote position!**

Job Summary
The Renewal Specialist will ensure our customers are consistently successful with their subscription, identify gaps in the current customer experience and suggest improvements to drive continued success of our customer base.

Responsibilities

  • Build solid customer relationships to provide an excellent experience, from on-boarding through renewal
  • Drive success by promoting classes and webinars
  • Manage renewal conversations and provide renewal quotes in a timely, accurate and efficient manner
  • Improve training resources, guides and webinars to better meet the needs of our customer base
  • Work cross-functionally as needed to drive customer outcomes and achieve retention goals
  • Propose and execute creative solutions for customer retention
  • Miscellaneous duties as assigned

Personal Qualities

  • Excellent verbal and written communication skills
  • Professional attitude and attention to detail
  • Possess excellent collaboration skills to ensure good working relationships within the business unit
  • Strong skills of persuasion
  • Ability to think outside the box and make suggestions for improvements
  • Ability to thrive in an ever-evolving environment

Qualifications

  • Bachelor’s degree in business administration, marketing or communications, or equivalent work experience
  • 2+ years of experience in a customer service role
  • Software-as-a-Service (SaaS) experience with customer service
  • Contract, sales and negotiation experience a plus
  • Working knowledge of Salesforce or equivalent CRM software a plus

Working Conditions

  • General office setting (either our office or your home office)

Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

Engineered Software

Address

4529 Intelco Loop SE Lacey, WA 98503
Home, WA
USA