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Front Office Assistant

Engage Physical Therapy Shafter, CA
  • Expired: over a month ago. Applications are no longer accepted.

The front desk clerk/receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Greets patients and visitors in a kind, courteous, and professional manner.
  2. Coordinates scheduling appointments, while maintaining patient flow.
  3. Obtains benefit information and approvals/authorizations if necessary.
  4. Obtains and processes patient referrals as required.
  5. Verifies medical insurance, as requested.
  6. Collects applicable co-pays and co-insurance.
  7. Maintains office forms and approved procedures.
  8. Compiles and maintains patient files.
  9. Answers phones and directs calls accordingly.
  10. Responds to inquiries from employees, the public and patients. Refers, when necessary, to the appropriate person, official or department.
  11. Answers questions, in person and by telephone.
  12. Assists with administrative tasks as required.
  13. Operates office machines as required.
  14. Prepares outgoing mail; sorts and distributes incoming mail.
  15. Duplicates and distributes materials.
  16. Composes, types and edits correspondence, reports, memoranda and other material.
  17. Maintains office supply inventory.
  18. Maintains confidentiality and HIPAA compliance at all times.


  1. Communication proficiency
  2. Ethical Conduct
  3. Flexibility
  4. Initiative
  5. Time Management
  6. Computer Skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a part-time with the possible option to advance to a full-time position. Possible days and hours of work are Monday through Friday, 7:00 a.m. to 7 p.m.


No travel is expected for this position.

Required Education and Experience

  1. Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.

Additional Eligibility Qualifications

  1. Two years of increasingly responsible related experience, or any equivalent combination of related education and experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Engage Physical Therapy

Why Work Here?

Lots of room for growth!

"Getting better is the only option" is at the core of Engage. To us that means we will bring together the full force of our professional resources, a focus on the fundamentals, a desire to innovate, and our desire to help you as a person. Through this partnership with our patients we bring the name Engage to life. We truly aspire to connect with each person in a way that is meaningful, both professionally and personally.


1160 E. Lerdo Hwy Suite G Shafter, CA 93263
Shafter, CA