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Operations Manager 1 (Danbury, CT)

Engage Partners
Danbury, CT
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description
We're seeking an Operations Manager I for a FTE opportunity located in Danbury, CT. Summary: The Operations Manager is responsible for ensuring efficient daily operations at the assigned site(s). The Operations Manager has oversight of Front Office Staff (Check-In & Check-Out), Medical Assistants, Nurses, X-Ray Techs, for assigned site(s). The Operations Manager is expected to ensure an optimal experience for each patient served and serve as a resource for doctors and staff. As a working supervisor the Site Supervisor is expected to also perform daily tasks typically required of check-in and check-out staff as needed. Responsibilities:
  • In consultation with the Director of Patient Access, X-Ray Supervisor, and Clinical Team Lead, makes daily assignments and balances workloads as appropriate (If applicable).
  • Under physician and leadership direction, facilitate optimal operation in assigned location(s).
  • Ensures staff are trained in proper customer service etiquette and holds staff accountable, providing training and coaching as needed.
  • Participates in the hiring process, including conducting interviews and recommending candidates for hire.
  • Demonstrates clerical expertise and serves as a resource for clerical staff, including formal training when needed. Serves as a resource for non-clerical staff and escalates issues appropriately to functional managers/directors as needed.
  • Optimizes workflows for efficient and quality care delivery. Optimizes the patients access to care.
  • Ensure patient throughput is facilitated properly beginning with appointment scheduling, revenue cycle optimization, and on-site logistics.
  • Serves as a resource to all team members.
  • Responds to and resolves patient complaints and escalates when appropriate.
  • Regularly reports patient satisfaction and other operational metrics.
  • Ensures that staff is educated on and follow all company policies.
  • Staffs location appropriately through collaboration with other supervisors/managers across the organization and approves/denies PTO.
  • Provides regular feedback and coaching to staff throughout the year and completes and/or participates in annual performance evaluations.
  • Act as compliance manager at site, resolves issues and report issues if required.
  • Communicates routinely with staff, including information sharing and education while also creating a forum for innovation/collaboration and problem-solving.
  • Follows the progressive discipline process when appropriate.
  • Ensures that all areas within the practice are physically maintained (cleanliness, tidiness, presentability) to the organization's standards.
  • Performs all duties within the Front Desk Specialist job description and holds front desk staff accountable for these duties.
  • Reconciles patient payments (including cash) for the site if appropriate.
  • Provides input into the annual budget process.
  • Performs all other duties as assigned.
  • Associate Degree preferred.
  • Two years of healthcare experience in managing a team preferred
  • Knowledge of Practice Management Software
  • Experience in a comparable medical practice environment.
  • Strong interpersonal, telephone, and computer skills.
  • Leadership ability. Experience in managing a team preferred.
Please send resumes to


Engage Partners

Danbury, CT
06810 USA



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