Operations Manager 1 (Danbury, CT)
Expired: over a month ago Applications are no longer accepted.
We're seeking an Operations Manager I for a FTE opportunity located in Danbury, CT. Summary: The Operations Manager is responsible for ensuring efficient daily operations at the assigned site(s). The Operations Manager has oversight of Front Office Staff (Check-In & Check-Out), Medical Assistants, Nurses, X-Ray Techs, for assigned site(s). The Operations Manager is expected to ensure an optimal experience for each patient served and serve as a resource for doctors and staff. As a working supervisor the Site Supervisor is expected to also perform daily tasks typically required of check-in and check-out staff as needed. Responsibilities:
- In consultation with the Director of Patient Access, X-Ray Supervisor, and Clinical Team Lead, makes daily assignments and balances workloads as appropriate (If applicable).
- Under physician and leadership direction, facilitate optimal operation in assigned location(s).
- Ensures staff are trained in proper customer service etiquette and holds staff accountable, providing training and coaching as needed.
- Participates in the hiring process, including conducting interviews and recommending candidates for hire.
- Demonstrates clerical expertise and serves as a resource for clerical staff, including formal training when needed. Serves as a resource for non-clerical staff and escalates issues appropriately to functional managers/directors as needed.
- Optimizes workflows for efficient and quality care delivery. Optimizes the patients access to care.
- Ensure patient throughput is facilitated properly beginning with appointment scheduling, revenue cycle optimization, and on-site logistics.
- Serves as a resource to all team members.
- Responds to and resolves patient complaints and escalates when appropriate.
- Regularly reports patient satisfaction and other operational metrics.
- Ensures that staff is educated on and follow all company policies.
- Staffs location appropriately through collaboration with other supervisors/managers across the organization and approves/denies PTO.
- Provides regular feedback and coaching to staff throughout the year and completes and/or participates in annual performance evaluations.
- Act as compliance manager at site, resolves issues and report issues if required.
- Communicates routinely with staff, including information sharing and education while also creating a forum for innovation/collaboration and problem-solving.
- Follows the progressive discipline process when appropriate.
- Ensures that all areas within the practice are physically maintained (cleanliness, tidiness, presentability) to the organization's standards.
- Performs all duties within the Front Desk Specialist job description and holds front desk staff accountable for these duties.
- Reconciles patient payments (including cash) for the site if appropriate.
- Provides input into the annual budget process.
- Performs all other duties as assigned.
- Associate Degree preferred.
- Two years of healthcare experience in managing a team preferred
- Knowledge of Practice Management Software
- Experience in a comparable medical practice environment.
- Strong interpersonal, telephone, and computer skills.
- Leadership ability. Experience in managing a team preferred.
Engage PartnersDanbury, CT
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