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Operations Manager 1 (Danbury, CT)

Engage Partners
Danbury, CT
  • Posted: over a month ago
  • Full-Time
Job Description
We're seeking an Operations Manager I for a FTE opportunity located in Danbury, CT. Summary: The Operations Manager is responsible for ensuring efficient daily operations at the assigned site(s). The Operations Manager has oversight of Front Office Staff (Check-In & Check-Out), Medical Assistants, Nurses, X-Ray Techs, for assigned site(s). The Operations Manager is expected to ensure an optimal experience for each patient served and serve as a resource for doctors and staff. As a working supervisor the Site Supervisor is expected to also perform daily tasks typically required of check-in and check-out staff as needed. Responsibilities: • In consultation with the Director of Patient Access, X-Ray Supervisor, and Clinical Team Lead, makes daily assignments and balances workloads as appropriate (If applicable). • Under physician and leadership direction, facilitate optimal operation in assigned location(s). • Ensures staff are trained in proper customer service etiquette and holds staff accountable, providing training and coaching as needed. • Participates in the hiring process, including conducting interviews and recommending candidates for hire. • Demonstrates clerical expertise and serves as a resource for clerical staff, including formal training when needed. Serves as a resource for non-clerical staff and escalates issues appropriately to functional managers/directors as needed. • Optimizes workflows for efficient and quality care delivery. Optimizes the patients access to care. • Ensure patient throughput is facilitated properly beginning with appointment scheduling, revenue cycle optimization, and on-site logistics. • Serves as a resource to all team members. • Responds to and resolves patient complaints and escalates when appropriate. • Regularly reports patient satisfaction and other operational metrics. • Ensures that staff is educated on and follow all company policies. • Staffs location appropriately through collaboration with other supervisors/managers across the organization and approves/denies PTO. • Provides regular feedback and coaching to staff throughout the year and completes and/or participates in annual performance evaluations. • Act as compliance manager at site, resolves issues and report issues if required. • Communicates routinely with staff, including information sharing and education while also creating a forum for innovation/collaboration and problem-solving. • Follows the progressive discipline process when appropriate. • Ensures that all areas within the practice are physically maintained (cleanliness, tidiness, presentability) to the organization's standards. • Performs all duties within the Front Desk Specialist job description and holds front desk staff accountable for these duties. • Reconciles patient payments (including cash) for the site if appropriate. • Provides input into the annual budget process. • Performs all other duties as assigned. Qualifications: • Associate Degree preferred. • Two years of healthcare experience in managing a team preferred • Knowledge of Practice Management Software • Experience in a comparable medical practice environment. • Strong interpersonal, telephone, and computer skills. • Leadership ability. Experience in managing a team preferred. Please send resumes to #CB

Engage Partners


Danbury, CT
06810 USA



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