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Client Service Representative

En Pointe Cabinetry, Inc. Elk Grove Village, IL
  • Posted: over a month ago
  • $17 to $20 Hourly
  • Full-Time
Job Description

Summary of Position

The Client Services Representative (CSR) will be responsible for processing orders diligently, timely, and accurately; as well as the scheduling of all incoming orders, both internal and external. The CSR role will also include administrative and sales-related functions and client relations management.

Essential Job Functions and Responsibilities

Ability to meet deadlines, exhibit great attention to detail and communicate in a professional, concise manner is essential. A thorough understanding of standard business practices, problem-solving issues in a rapid environment and a clients-first attitude is necessary for success. Familiarity with cabinetry or similar industry experience is highly preferred, but not required.

Knowledge, Skills and Abilities

  • Create and process orders with diligence and accuracy and send necessary quotes/drawings/receipts to the client in a timely manner.
  • Use proper grammar notation exhibiting concise, professional communication skills.
  • Detect any potential problems with the sales process and share with your manager and independently offer solutions and alternatives.
  • Maintain awareness of daily deadlines by communicating with coworkers and asking for assistance if needed.
  • Effectively multi-task while maintaining clarity.
  • Communicate inventory statuses accurately to your clients.
  • Provide effective customer service via the phone, email, direct-interaction and fax.
  • Follow-up with clients after their order has been completed and gather feedback.
  • Answer your communications in a timely manner, giving undivided attention to the client.
  • Offer assistance and help the customer with inquiries.
  • Monitor and reply to online reviews about the business and report them to your manager.
  • Create, implement and maintain an on-boarding process for new dealers.
  • Manage the reception area and keep it clean.
  • Other duties as assigned by your manager.

Minimum Qualifications

  • Working knowledge of Microsoft Office products (Excel, Word, Power Point).
  • 2-4 years of related client service experience.
  • Understanding of basic software systems and products.
  • Proven communication skills.
Company Description
En Pointe Cabinetry is perfectly poised to bring the frame-less cabinets that are so popular in Europe to America. We have recently completed our state-of-the-art manufacturing facility. We are offering fashion-forward designs that will make us the natural choice for customers looking for that high-quality modern look and feel.

Our history includes 40+ years of rock-solid success in traditional cabinetry and design that continues today. Now, we are continuing our journey of setting the future trends with high-quality cabinetry with modern design and becoming the gold standard of frame-less cabinets.

En Pointe Cabinetry, Inc.

Why Work Here?

Great opportunity for growth and advancement!

En Pointe Cabinetry is perfectly poised to bring the frame-less cabinets that are so popular in Europe to America. We have recently completed our state-of-the-art manufacturing facility. We are offering fashion-forward designs that will make us the natural choice for customers looking for that high-quality modern look and feel. Our history includes 40+ years of rock-solid success in traditional cabinetry and design that continues today. Now, we are continuing our journey of setting the future trends with high-quality cabinetry with modern design and becoming the gold standard of frame-less cabinets.

Address

950 Thorndale Avenue
Elk Grove Village, IL
USA

Website

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