Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Customer Service professional for our Lyndhurst Branch.
The Customer Support Representative supports our clientele while contributing administrative support to our internal Branch Team. Our Customer Support professionals interface with Builders, Designers, General Contractors as well as all other customers that visit or call.
- Assist in day-to-day functioning of branch.
- Greet customers warmly and ascertain reason for visiting.
- Answer all calls to Branch promptly and assist accordingly.
- Direct customers to the appropriate team member.
- Use telephones to reach out to customers and verify order and account information.
- Resolve customer complaints via phone, email, mail, or social media.
- Advise on branch information, i.e., hours, location, etc.
- Work with Operations Manager to ensure proper customer service is being delivered.
- Assist with placement of orders, refunds, or exchanges.