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Customer Service Specialist (North San Antonio) - $18/hour

Employer Solutions Resources San Antonio, TX
  • Expired: over a month ago. Applications are no longer accepted.

The Customer Service Specialist is responsible for recording and following-up on complaints, questions, and requests regarding company services. Exercises functional supervision over assigned staff.

Some of the job functions include:

  • Follows-up on complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved

  • Works with departments and divisions in the formulation of complaint handling procedures for customer service

  • May conduct on-site investigations of complaints

  • Attends meetings to present and obtain information

  • Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken

  • Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints

  • Performs related duties and fulfills responsibilities as required

Job Requirements

  • Two (2) years of college from an accredited college or university

  • Two (2) years of increasingly responsible experience in public information and customer assistance and use of computer data in the analysis of service delivery
  • Valid Class 'C' Texas Driver's License
  • Knowledge of proper interviewing techniques

  • Knowledge of modern office procedures and methods

  • Skill in utilizing a personal computer and associated software programs

  • Ability to learn departments, services, policies, and procedures

  • Ability to communicate clearly and effectively

  • Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner

  • Ability to make sound decisions

  • Ability to communicate information to a group
  • Must submit to background and drug screen

Employer Solutions Resources

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San Antonio, TX