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Help Desk Support Specialist

EmployBridge Dallas, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Changing Lives One Day at a Time

We are seeking an energetic Workforce Support Specialist to join our Farmer’s Branch, TX team. If you are a dynamic individual who loves working in a fast-paced environment and helping to change people’s lives, then we are the company you have been searching for!

EmployBridge is a place where your career and passion come together.

Position Summary:

The Workforce Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer usability and satisfaction for multiple workforce time and attendance management tools.

Help desk tickets including inbound/outbound calls, emails, and in-person support of database administration, maintenance, analysis, reporting, processes, and hardware troubleshooting.

This position requires significant contact with internal and external business customers along with IT vendors.

Your Opportunity

To perform the job successfully, an individual should demonstrate the following competencies:

  • Total commitment to customer satisfaction and service
  • Ability to effectively communicate and troubleshoot at all levels within an organization
  • Ability to research issues independently and identify the root cause of the issue using knowledge and experience
  • Timely, accurate, and complete responses to inquiries, both orally and written
  • Consistently and effectively escalate resolution delivery delays to management
  • Ability to manage multiple competing priorities
  • Ability to work both independently and as a part of a team
  • Readily exchange ideas for innovation and adaptability for continuous improvement

Your attributes:

  • Technical help desk or call center experience preferred, but not required
  • Time management or payroll software application support preferred, but not required

    The EmployBridge Story

    EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates, to delivering expertise in risk management and on-site services. Our reporting and technical solutions have no equal in the industry!

    EmployBridge offers a competitive benefits package that includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.

    At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

    EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

    Company Description
    The EmployBridge Story

    EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches.

    EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.

    At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

    EmployBridge

    Why Work Here?
    Unlimited earning potential, great benefits, and opportunities to grow.

    The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

    EmployBridge's Logo

    Address

    Dallas, TX
    USA

    Industry

    Technology

    View all jobs at EmployBridge