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Customer Service Representative

Employ-Temps Staffing Services North Canton, OH
  • Expired: over a month ago. Applications are no longer accepted.

Company in North Canton hiring a Customer Service Representative on 1st shift.

Job Summary:
Resolves customer questions/problems by offering solutions and explanations. Also assists customers in understanding policies, products, and procedures.

Essential Duties:
" Take inbound customer service calls
" Maintains friendly, helpful demeanor
" Resolve customer issues through e-mail, live-chat, and other online channels
" Explain product functions and provide troubleshooting assistance
" Answer company policy questions
" Take phone orders
" Meet all monthly metrics and goals established by the management team including but not limited to: productivity, quality, and efficiency measures.

Core Skills Required:
* The ability and drive to service customers by identifying needs, calming customers and fulfilling customer requests
* Excellent computer skills
* Excellent grammar and written communication skills
* Proficiency with Microsoft Office Suite
* Excellent time management skills
* Ability to multi-task and work in a fast-paced environment
* Poise and self-control under pressure
* Attention to detail

Previous Experience and Education:
* High School Diploma
* 1-2 years customer service experience
* Call center experience preferred but not required

Hours: The hours of operations are 8:30am-9pm Monday -- Friday and occasionally 9am -6pm on Saturday or Sunday.

Must be available to work weekends.

Pay rate is $11 per hour, raise to $13/hour once certified.

Visit www.employtemps.com to view a full list of job openings available.

Employ-Temps Staffing Services

Why Work Here?

Temp to Hire Established Local Company with Great Work Environment

Since opening our first office in Cuyahoga Falls in 1995, our commitment to both companies and employees has insured our continued growth. We have established a set of core values that guide our actions both personally and professionally.Our goal is to help simplify the recruiting process with a relaxed, friendly approach that makes Employ-Temps Staffing Services stand out from the rest. Our staffing professionals strive to meet your individual needs and help you get the job done! Employ-Temps Staffing Services is dedicated to remaining a focused leader in North East Ohio with offices in Cuyahoga Falls, North Canton, Medina and Salem. We provide direct hire, temporary, temp-to-hire and payroll services.

Address

North Canton, OH
USA