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Customer Service Rep. (Logistics)

Empire Workforce Solutions, Skilled Trade Staffing Division
Oakland, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Customer Service Rep. (Logistics)

1st Shift: 8:00am-5:00pm

Pay: $20.00-$23.00 DOE

Location: Oakland, CA



Represent our client/company in a professional manner to our customers, vendors, and general public completing and coordinating all office functions in regards to customer service daily workflow and quality of work within the warehouse operations department.

  • Input customer orders into Database or WMS (Warehouse Management System)
  • Create files and maintain all files in accurate manner
  • Acknowledge and provide response or required information to customer on the same day or provide an expected time to provide information
  • Notify customers and receive proper written authorization prior to performing work of all extra charges
  • Dispatch containers to dispatch department ensuring that no unnecessary container per diem occurs
  • Prepare documentation to dispatch containers back to the terminals as soon as released or directed by customer
  • Notify customers when their freight will not make their designated vessel
  • Complete container load plans throughout the day, notifying customers of all discrepancies
  • Review all business documentation with Customer Service Manager and ensure internal communication is established within the department
  • Assist CSRs and Dispatcher in their duties when needed
  • Immediately inform Customer Service Supervisor of any issue that cannot be resolve by the Customer Service Representative
  • Updating the daily workload planner with inbound appointments, railcars, and outbound loads
  • Creating and receiving storage and shipping paperwork for inventory accounts
  • Maintaining accurate inventory records using computer and physical inventory methods
  • Ensure accurate and timely invoicing within company required 48 business hours
  • Keep all office areas in a clean and orderly manner


  • Ability to maintain multiple tasks in an organized manner
  • Basic experience with use of MS Word & Excel.
  • Minimum computer/typing skills required
  • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

Empire Workforce Solutions, Skilled Trade Staffing Division


Oakland, CA




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