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Call Center Representative

Empereon Constar Alvin ,TX
  • Posted: 26 days ago
  • $10 to $10 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Call Center Reps (Inbound/Outbound/Tech Support) are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up-sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile

Skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Here's what we proudly offer...

  • We have a fun and friendly company culture!
  • Competitive hourly base pay + commission
  • Medical, dental, vision, 401K
  • Referral Bonus Program - Earn $100 for every referral hired the first month, then $50 every month you and your referral continue to work at Empereon
  • Advancement opportunities

Get a jump start on your application @ www.empereon-constar.com, click "Careers", then "Join our team".

Company Description
Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions. Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client’s image and builds brand loyalty for the client’s customers from the beginning of the account relationship through all phases of the account life-cycle.

Empereon Constar

Why Work Here?

Fun and friendly environment, excellent Employee Referral Progam, and advancement opportunities!

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions. Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client’s image and builds brand loyalty for the client’s customers from the beginning of the account relationship through all phases of the account life-cycle.

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