Call Center Agents will be working onsite and are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Ability to work onsite, this is not work-at-home
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Here's what we proudly offer...
- We have a fun and friendly company culture!
- Competitive hourly base pay + commission
- Medical, dental, vision, 401K
- Referral Bonus Program - Earn $400 for every referral who works 340 hours (60 days)!!!
- Advancement opportunities
Get a jump start on your application @ www.empereon-constar.com, click "Careers", then "Join our team".
Why Work Here?Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions. Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client’s image and builds brand loyalty for the client’s customers from the beginning of the account relationship through all phases of the account life-cycle.
Fun & friendly environment, excellent Referral Program! We maintain the cleanliness of our building, and practice social distancing!