Call Center Agents (Inbound/Outbound) are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Here's what we proudly offer...
- We have a fun and friendly company culture!
- Competitive hourly base pay + commission
- Medical, dental, vision, 401K
- Referral Bonus Program - Earn $100 for every referral hired the first month, then $50 every month you and your referral continue to work at Empereon
- Advancement opportunities
Get a jump start on your application @ www.empereon-constar.com, click "Careers", then "Join our team".