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Full Time | Telecom Campaign | Customer Service Representative (CSR)

Eminent Group Baldwin Park ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

EMG is an outsourced marketing agency looking for a full-time Telecom Campaign, Customer Service Representative (CSR) to join our Covina office on a permanent basis primarily focused on our telecommunication campaign.

You will work with other Telecom Campaign, Customer Service Representative (CSR) and various telecommunication product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our telecommunication focused client base.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Essential Skills:

  • Clear written and verbal communication skills
  • 1+ years of prior experience is preferred
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all transactions are executed properly and meet compliance guidelines


Core Responsibilities:

  • Provide high-quality service to each of our clients
  • Maintain client confidentiality at all times
  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  • Communicates clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  • Verify and maintain data quality

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!

Eminent Group


Baldwin Park, CA