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Entry Level Customer Service Management - Full Training

Eminent Group Hacienda Heights, CA
  • Expired: over a month ago. Applications are no longer accepted.

The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time and ensuring effective communication within the market on results and performance. Please note that this is an entry level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities:
• Build client relationships by providing exceptional customer service
• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
• Acts as a Point of Contact for new and existing clients
• Trouble shoot and problem solve client or member accounts and issues
• Perform customer account maintenance requests from clients
• Provide sound business advice and suggestions to clients
• Retain business by identifying and addressing client issues (red flags)
• Suggest ideas and improvements.
• Other duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:
• Minimum of 2 years supervisory experience preferred
• Minimum 3 years of customer service experience preferred
• Excellent training and customer services skills
• Strong organizational skills
• The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
• Able to be flexible in a rapidly changing work environment
• Ability to work independently -- self starter

Eminent Group

Why Work Here?

Awesome Company Culture - Grow both personally and professionally with our firm

With Eminent Group, brand visibility is a guarantee. Our highly trained team of marketing associates, customer service representatives, and sales associates are adept at reaching customers on a personal level. We’ll ensure that your campaign is designed for increased profits. Our innovation will quickly light the path towards targeted markets.

Address

Hacienda Heights, CA
USA

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