Customer Service Benefits Concierge

We are partnered with a rapidly growing startup with a mission of making company payroll and benefits as simple as possible. They offer both traditional and ICHRA options so clients can maximize benefit savings. The company’s goal is to use the next 10 years to create 5,000 fair paying, flexible, and enriching jobs in Milwaukee and beyond.

The Concierge position is a client facing position where you will maintain new and existing member relationships. A successful candidate will be able to communicate with members in a professional verbal and written manner. You will collaborate with your team to successfully provide members with excellent customer service.

REWARDS

· $21/hr plus

· Opportunities for overtime

· Excellent medical benefits

REQUIREMENTS

· Ability to provide excellent Customer Service to members

· 1 year of Customer Service/Call Center experience

· Ability and desire to work in a fast-paced, rapidly growing startup environment

· A desire to work in a high-performance, open, and collaborative environment

· Effectively demonstrate time management and written/verbal communication skills in a team-based environment.

RESPONSIBILITIES

· Manage day-to-day relationships and resolve client issues

· Answering all member calls while maintaining a professional relationship

· Respond quickly and accurately to system questions and issues

· Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores

· Follow up and return calls to members if calls are missed in a timely and effective manner

· Ensure all member inquiries to completion, either by phone or by email