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Customer Care Representative

Emerge Professional
Naperville, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you a seasoned customer service professional interested in new opportunities? We are looking for a Customer Care Account Representative who will be responsible for handling inbound calls in a call center setting, while also upselling warranty products to pre-existing clients.

RESPONSIBILITIES

  • Assist existing customers with account questions or processes and scheduling repair or maintenance service while selling additional products and services.
  • Sell home warranty and energy-related products and services to residential and/or commercial customers by recognizing opportunities to up-sell accounts, explaining new features and benefits while following quality standards and scripting processes and procedures as trained and documented in the company policy and procedure manual.
  • Navigate systems efficiently and enter data accurately while resolving customer needs.
  • Maintain a thorough understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services.
  • Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching, and exploring answers and alternative solutions, and implementing appropriate solutions.
  • Maintain and exceed client and customer expectations through professional interactions on inbound and outbound calls.

REQUIREMENTS

  • 1 year experience in Sales or Customer Service
  • High School or GED
  • Proficient typing and computer application skills
  • Drug Screening/Background Check
  • Willing to commute to Naperville office

Pay:
$15.25 + $400-$600 average monthly bonus

 

 

Company Description
Emerge is a growing search and staffing firm dedicated to outstanding customer service and client delivery. Headquartered in Denver, Colorado, our team of recruiting experts focus on building long-term meaningful relationships with clients and candidates. With over 30 years of recruiting experience we focus on corporate and customer facing positions. As a growing company in beautiful Colorado, Emerge has a unique set of values; Growth, Authenticity, Hard Work, and Work/Life Integration. We all choose to live and work in Colorado for a common vision, and believe strongly that our work should reflect that vision. As a firm, we do daily work to grow as our authentic selves through hard work, integrating life and the work place, and by helping others do the same. We hope you will choose to work with Emerge based on shared values, so that together, we can all pursue paths of becoming better people and professionals.

Emerge has quickly risen as a key provider of talent and retention solutions in the following practices:
Corporate: Accounting, Finance, Administration, Human Resources
Customer: Call Center, Sales and Customer Service

We work hard. We have fun. We find GREAT talent.

Emerge Professional

Why Work Here?
Emerge connects GREAT talent to leading employers.

Emerge is a growing search and staffing firm dedicated to outstanding customer service and client delivery. Headquartered in Denver, Colorado, our team of recruiting experts focus on building long-term meaningful relationships with clients and candidates. With over 30 years of recruiting experience we focus on corporate and customer facing positions. As a growing company in beautiful Colorado, Emerge has a unique set of values; Growth, Authenticity, Hard Work, and Work/Life Integration. We all choose to live and work in Colorado for a common vision, and believe strongly that our work should reflect that vision. As a firm, we do daily work to grow as our authentic selves through hard work, integrating life and the work place, and by helping others do the same. We hope you will choose to work with Emerge based on shared values, so that together, we can all pursue paths of becoming better people and professionals. Emerge has quickly risen as a key provider of talent and retention solutions in the following practices: Corporate: Accounting, Finance, Administration, Human Resources Customer: Call Center, Sales and Customer Service We work hard. We have fun. We find GREAT talent.

Address

Naperville, IL
USA

Industry

Business

Website

View all jobs at Emerge Professional