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Customer Support Associate

Emerald Staffing
Lake Oswego, OR
  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
Job Description

COMPENSATION: $18.00 Hourly
SCHEDULE: Monday - Friday (7:00am - 4:00pm)

Now hiring! This high-tech aviation headset manufacturing company is looking to hire a Customer Support Associate onto their team of all-stars! They design and create advanced Active Noise Reduction technology for unparalleled comfort and clarity to ensure that aircraft flights are safer and more enjoyable. They are the most preferred and most awarded headset company in the market today due to their dedication to getting to know their customers and delivering the best personalized services where they are needed.

The ideal candidate for this position shares their passion and enthusiasm for flying and creating innovative, extraordinary in-flight experiences! Everything they do, they do with a personal touch; this is the perfect opportunity to join a niche market where your career has the potential to take off and soar! Call to apply today!


As a Customer Support Associate, you will perform a limited number of clerical and "customer facing" tasks in order to satisfy customers' requirements when needing to buy a new and/or to repair an existing headset that has failed in the field. These tasks include answering inbound calls, emails, and web requests, answering any questions customers may have and educating them on their product, and creating cases for all documented field failure incidents, and RMA's for returns, replacements, and refunds. You will also Enter appropriate notes into cases when called for, follow up and problem solve on customer inquiries, provide outstanding customer service, and more!


  • Bachelor's degree
  • 2-4+ years of related work experience
  • Proficiency in MS Office
  • Ability to multi-task
  • Professional written and verbal communication skills
  • Experience with SAP is a plus
  • Interpersonal skills
  • Some technical capability and interest

EMPLOYEE BENEFITS: While working with Emerald Staffing, we offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).

We're Hiring ASAP - Call 503-212-0000 to schedule your virtual interview today!

Emerald Staffing


Lake Oswego, OR



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