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Customer Service Representative (CSR) / Dispatcher

Emerald Heating & Cooling Depew, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Emerald Heating & Coolingis calling all customer service professionals who are interested in afull-time Customer Service Representative (CSR) / Dispatcherjob in theDepew, NYarea to apply to join our amazing office team!


We are anestablished companyin anessential industrythat invests in our team and offers realopportunities for career growth. Our Customer Service Representatives (CSR) / Dispatcher worksMonday-Fridayand earnstop starting payof$14-$18/hour, depending on experience. Our team also enjoysgreat benefits, includinga 401(k) plan, medical, dental, paid vacation, and performance spiffs.We also make it easy to apply with our initialquick and easy mobile-optimized application. If we have your attention, please continue reading!


We've said it before, but any problem clients face with their heating or cooling units will be just another day at the office for us. It may seem like a nightmare if a heater is broken during the winter, but we've encountered plenty of these challenges before and know exactly how to solve them in the quickest, most efficient way possible. We have been the go-to company for the Depew area since 2000. We want every client to feel good knowing that they are the predominant reason for our success!

In order to maintain great relationships with our clients, we have to maintain great relationships with our employees. In addition tocompetitive pay and benefits, we offer apositive work-life balanceandopportunities for career development.


We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative (CSR) / Dispatcher position today!


As a Customer Service Representative (CSR) / Dispatcher for us, you will be the voice of our company! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. Your primary responsibilities will be to answer phones, schedule and confirm appointments, enter purchase orders, and process invoices. You communicate with technicians and dispatch them maximizing time and mileage. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!

  • 2 years of experience in customer service or dispatching
  • Flexible and willing to help the company grow our customer base
  • Sales experience is a plus, but is not required!

Location: 14043

Emerald Heating & Cooling


Depew, NY