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Complex Catering Sales and Conference Services Manager

Embassy Suites Minneapolis
Minneapolis, MN
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

This is a Complex Catering Sales Manager with Convention Services duties that covers both Embassy Suites and Doubletree Downtown Minneapolis. This is an exciting opportunity to join a fabulous Sales & Marketing team!

 

JOB DESCRIPTION

Job Title: Complex Catering Sales Manager w/ CSM duties

Department: Sales and Marketing

Supervision Received: Director of Catering or Director of Sales and Marketing or Director of Sales

JOB SUMMARY

The Catering Sales Manager has the responsibility for the sales efforts and execution of meeting and event space held in the hotel. The Catering Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets. The Catering Sales Manager is responsible for meeting assigned monthly sales goals. This individual is also responsible for responsible for coordinating and supervising assigned banquet & catering business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. This position is responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

MINIMUM REQUIREMENTS

Education

· College degree or High School Diploma with related experience.

Experience

· Minimum of two years hotel experience in Sales or Catering, with hotel sales systems knowledge required. Previous customer service orientation and training is required.

Skills and Knowledge

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Must be able to read, write, an understand English.

· Excellent verbal and written communication skills including leading and participating in formal presentations.

· Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal.

· Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.

· Strong computer skills. Microsoft Office, Hotel Sales Systems, other programs as it pertains to this position.

· Ability to work as part of a team.

· Strong desire to deliver high quality of customer service.

· Detail oriented and organized as it pertains to accuracy and efficiency.

· Good personnel and management and organizational skills.

· Knowledge in catering food and beverage service

· Knowledge in event set ups and audio-visual equipment

· Experience in coordinating weddings and social events is preferred

 

JOB DUTIES

· Assist sales team in achieving and exceeding budgeted goals in food, beverage and room rental revenue, profit and occupancy for the total hotel.

· Effectively communicate with Director of Revenue and/or Director of Sales to review opportunities that impact revenue goals.

· Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).

· Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.

· Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.

· Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.

· Arrange site inspections of the hotel for new accounts.

· Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects.

· Respond to all sales inquiries within 24 business hours.

· Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

· Responsible for negotiating catering sales contracts and the implementation and set up as required.

· Actively and creatively up-sell each catering event to maximize revenue.

· Analyze historical, current and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.

· Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.

· In partnership with the General Manager and Food and Beverage Team, create and enhance menus for clients as needed.

· Review all banquet event orders and the daily/weekly reports to ensure accuracy.

· Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.

· Liaison between the Banquet staff and GM to ensure timely communication of client needs.

· Supervise execution of banquet events which may include working on the weekends, evenings or holidays.

· Participate in hotel weekly staff meeting, if applicable.

· Other duties as assigned.

· Work closely with each group’s meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request

· Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary

· Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter

· Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues

· Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes

· Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure

· Understanding of AV standards and pricing to generate additional revenue

· Assist in executing the expectations of the client as outlined in the BEO

· Function as the on-site contact to client for all aspects of their events

· Work to continually raise the meeting planner evaluation scores and implement best practices and standards for success

HRI is an EOE M/F/D/V

Company Description
The Embassy Suites Minneapolis Downtown Hotel is nestled in the heart of downtown Minneapolis between Hennepin Ave. and Nicollet Mall. The Hotel offers 290 guest rooms and over 14,500 sq. ft. of meeting space, all of which is located on the hotel's 2nd level. With spacious two-room suites, free cooked-to-order breakfast and a nightly Evening Reception featuring complimentary light appetizers and beverages, our guests will enjoy a relaxed, upscale experience, feeling right at home at Embassy Suites by Hilton.

Embassy Suites by Hilton is one of the premier brands offered by Hilton Hotels & Resorts. Our Embassy Suites is owned and managed by HRI Lodging, a pioneer in the adaptive reuse of historic buildings; HRI Lodging operates with an owner's perspective. HRI owns and operates our hotels, managing for third-party owners and transforming entire downtown neighborhoods.

Minneapolis has an™ expansive public transportation system which is only steps away from our employee entrance!
The Blue Line from Mall of America is just outside our back door.
We are conveniently connected to the cities unique, climate controlled, Skyway, just minutes away from local theaters, sports arenas, extensive shopping, amazing restaurants and active nightlife.

If you are an individual who has a sincere desire to provide world class experiences for our guests, then you are the person we are looking for.

We offer a full complement of Health and Welfare benefits, an outstanding paid time off program, and a new, beautiful environment in which to work.

Most importantly, we offer a culture of growth and development, one of caring and acceptance, and a place where your successes are recognized and celebrated.

If that appeals to you, come join our team. The Embassy Suites by Hilton welcomes you!

Embassy Suites Minneapolis

Why Work Here?
Excellent benefits, especially the PTO program!!!

The Embassy Suites Minneapolis Downtown Hotel is nestled in the heart of downtown Minneapolis between Hennepin Ave. and Nicollet Mall. The Hotel offers 290 guest rooms and over 14,500 sq. ft. of meeting space, all of which is located on the hotel's 2nd level. With spacious two-room suites, free cooked-to-order breakfast and a nightly Evening Reception featuring complimentary light appetizers and beverages, our guests will enjoy a relaxed, upscale experience, feeling right at home at Embassy Suites by Hilton. Embassy Suites by Hilton is one of the premier brands offered by Hilton Hotels & Resorts. Our Embassy Suites is owned and managed by HRI Lodging, a pioneer in the adaptive reuse of historic buildings; HRI Lodging operates with an owner's perspective. HRI owns and operates our hotels, managing for third-party owners and transforming entire downtown neighborhoods. Minneapolis has an™ expansive public transportation system which is only steps away from our employee entrance! The Blue Line from Mall of America is just outside our back door. We are conveniently connected to the cities unique, climate controlled, Skyway, just minutes away from local theaters, sports arenas, extensive shopping, amazing restaurants and active nightlife. If you are an individual who has a sincere desire to provide world class experiences for our guests, then you are the person we are looking for. We offer a full complement of Health and Welfare benefits, an outstanding paid time off program, and a new, beautiful environment in which to work. Most importantly, we offer a culture of growth and development, one of caring and acceptance, and a place where your successes are recognized and celebrated. If that appeals to you, come join our team. The Embassy Suites by Hilton welcomes you!

Address

12 South 6th Street Minneapolis

Minneapolis, MN
USA

Industry

Food

Website

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