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Customer Service Representative (Remote)

Embark MGA
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About Embark

Embark is the smarter, next generation MGA, delivering turnkey insurance solutions to our carrier and distribution partners. Our depth of insurance expertise spans personal auto, personal and commercial property, and professional liability, serving both specialty and broad market opportunities. Led by industry veterans and trailblazers, we have over 150 team members located in offices in California, Georgia, Texas, and remote.

Founded in 2018, Embark is setting a new bar for the value an MGA can bring to agents, distributors, carriers, and reinsurers. We’re also where awesome colleagues and hard problems meet.

Are you looking for a challenging and engaging career? We are building our team and need Customer Service Representatives to help us reach our goal.

The Customer Service Representative will provide exceptional support via telephone, chat and email to respond to the questions and concerns of policy holders and agents.


  • Provide exceptional customer service by responding to all inbound customer and agent calls and written correspondence.
  • Handle each call or correspondence until a resolution is met; includes follow ups as necessary
  • Builds rapport with each customer or agent. Actively listens to requests and inquiries.
  • Notates internal systems and trackers to record and monitor inquiries.
  • Acts as a liaison between underwriting, claims, accounting and other departments as needed to resolve inquiries.
  • Other job duties as required.


  • Minimum 1 year working in a call center environment.
  • Bilingual English/Spanish preferred.
  • High school diploma required.
  • Previous insurance experience highly preferred.
  • Strong organizational, communication and writing skills.
  • Ability to multitask and easily change gears.
  • Ability to work from home with steady internet.

Embark MGA


Dallas, TX