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Customer Service Representative

Elwood Staffing Katy, TX
  • Expired: over a month ago. Applications are no longer accepted.
  • Responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
  • Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives.
  • Cross-sell or refer products, account maintenance, report generation, and project work.
  • JDE order management, purchasing module OR/PO, work orders, partial receiving, redeployment, OQ processing, shipping and invoicing.
  • Respond to quote requests from outside and inter-company customers.
  • Fill out contract, quotation and shipping forms.
  • Assist with sales of new or additional services.
  • Arrange for and coordinate transportation of product to customer as required.
  • Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation. Contact customers via phone or in person and receive orders for products.
  • Determine charges for product requested.
  • Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders. Purchase (within limits) materials in support of orders.
  • Continuously expedite and report on Work Order status.
  • Maintain and update customer list, price list, etc.
  • Filing and general support of position

  • Proficient verbal communication skills
  • General knowledge of products to be sold and purchased
  • General computer knowledge
  • Must have basic reading, writing and math skills
  • Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
  • Should be able to work and interact with all levels of personnel 1st Shift
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Elwood Staffing

Address

Katy, TX
USA