Seeking exceptional Customer Service Professionals who are experts in the the Retail or Hospitality industries to be responsible for daily supervision of the food and beverage operations (servers, hostess, bartenders, porter, cocktail services and bar backs) including casino & restaurant bars, service bars and cocktail service to ensure exceptional guest service and the achievement of guest service goals.
This position is full-time with the opportunity for growth in the hospitality industry!
IF you have experience working in a supervisory role whether it be in food and beverage, retail or hotel hospitality and have a passion for delivering excellent customer service to guests then this opportunity to work with a solid hospitality team may be for you!
DUTIES & RESPONSIBILITIES include some of the following:
Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect
Maintain positive, professional working relationships will all team members and work closely with all service personnel to continually promote cleanliness and friendliness in the quality of service to our guests.
Direction and supervision of Food & Beverage service staff assigned to the restaurant, casino floor, cafeteria, lounge, beverage locations and banquet facilities, during their shift to ensure that all service is according to standards.
Maintains high levels of guest satisfaction by building relationships with the guests (through table touches, greetings farewells) and encourages employees to build relationships with the guests. Responsible for understanding competitive set and creates service strategies to differentiate from the top restaurants in the casual dining category.
Must have the ability to act quickly and exercise good judgment under pressure/conflict situations. Must have an understanding of how the job responsibilities relate to the areas of the casino and hotel. Communicates effectively with Food and Beverage senior leadership and is expected to assist in other areas of the division when necessary.
Supervision of beverage service offered by bartenders and cocktail servers to ensure alcohol service is according to ABC laws.
Ensure that all beverage locations are closed down according to state law and that bar areas are left in a clean and orderly manner.
Initiating team member schedules, completion of payroll to include payroll resolutions, interviewing and hiring of prospective team members and the completion of all required personnel related forms. Training of all front of the house Service Staff.
Ordering and control of inventory and supplies needed to perform daily operations of the food and beverage department. Supervision of staff to ensure that supplies and equipment are handled correctly and safely.
End of month inventory completed as assigned, to include china, glass, silver, linen and beverage supplies
EDUCATION AND EXPERIENCE:
- High School education, post high school education preferred
- At least 1 years' exposure to the Food and Beverage / Hospitality OR Retail Industries
KNOWLEDGE, SKILLS AND ABILITIES:
- Must have a flexible schedule, be highly motivated and quality driven
- Detail oriented yet able to excel while multi-tasking
- Able to accept responsibility and lead by example
- Cash handling and computer skills
- Excellent communication skills
- Must be able to regularly move and lift up to 100lbs
To perform this job successfully, an individual must be able to competently perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong knowledge of Food and Beverage operations and preparation techniques.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect information and resolve conflicts.
Ability to work under pressure during busy periods.