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Client Services Representative - Evening Shift

Elizabeth Forrest Orlando, FL
  • Posted: over a month ago
  • Part-Time

Client Services Representative

Summary

Responsible for work that primarily involves interaction with potential and actual firm clients. A majority of the work is accomplished using telephone communications and database software simultaneously, by performing the following duties:

Essential Functions

  1. Answer inbound calls within the call center dealing with many diverse issues involving clients and non-clients.
  2. Interview callers regarding potential cases by answering questions relating to personal injury issues.
  3. Simultaneously use database software in researching, entering or editing information while engaged in performing telephone interviews.
  4. Enter data on new clients by creating a new case file and populate required fields.
  5. Create an appointment for a new client to meet with a field investigator.
  6. Forward calls to firm personnel or voice mail when clients are unable to direct dial their internal contact.
  7. Assist in attempting to resolve concerns the client may have regarding their case by forwarding them to the proper personnel.
  8. Answers questions about the firm and provides callers with the address, directions and other information.
  9. Maintain a knowledgeable understanding of current practices and regulations through in-service training and apply those changes as required.
  10. Maintain confidential and sensitive information.

Competencies

  1. Customer/Client Focus.
  2. Problem Solving/Analysis.
  3. Time Management.
  4. Communication Proficiency.
  5. Teamwork Orientation.
  6. Technical Capacity.

Position Type and Expected Hours of Work

This is a part-time position. Days and hours of work are Monday through Friday, 5:00 p.m. to 10:00 p.m.

Required Experience

1. Customer service experience.

2. Computer experience.

3. Fluent in Spanish preferred.

Elizabeth Forrest

Address

7335 W Sand Lake Road Orlando, FL 32819
Orlando, FL
USA

Website

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