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Customer Service Representative

Elixir Solutions Phoenix, AZ

  • Posted: over a month ago
  • $17 to $18 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision
Job Description

TITLE: Customer Care Representative

LOCATION: REMOTE OPPORTUNITY

If you have a strong Customer Service background with a minimum of 2 years’ experience working in the Healthcare industry, this might be the role for you!! Are you someone who enjoys communicating by phone and has a team oriented attitude? If you are up for the challenge then this may be the role for you!

******* MUST BE WILLING TO WORK WEEKENDS*****

 

****WE ARE LOOKING FOR AN ALL STAR LOOKING FOR THEIR NEXT OPPORTUNITY***

Here is what you will be doing:

  • Answer and respond to calls and emails
  • Resolve pharmacy issues from members, providers and pharmacies
  • Respond to routine inquiries on multiple products
  • Research required information using available resources
  • Place outgoing phone calls when business ventures warrant
  • Document all call information and enter data accurately and timely
  • Utilize multiple company database programs for accessing member information
  • Achieve individual performance goals for productivity and quality
  • Maintain confidentiality of patient and proprietary information

Here is how you qualify:

  • Must have high school diploma or GED
  • Experience with PBM or Health insurance preferred
  • Customer service or inbound call center experience
  • Proficient in Microsoft Office and industry related software programs
  • Effective verbal and written communication skills
  • Ability to independently identify, research and resolve issues
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
  • Demonstrated ability to manage multiple priorities and deadlines
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision
  • Ability to work extended hours, weekends and holidays pursuant with industry demands

WHAT’S IN IT FOR YOU??

· Perm role with the opportunity for advancement

· Remote work opportunity

· All computer equipment provided

· Paid training (7 weeks)

· Benefits eligibility shortly after hire

Elixir Solutions

Address

Phoenix, AZ
USA

Industry

Business

View all jobs at Elixir Solutions

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