Patient Care Coordinator

JOB SUMMARY: The Patient Care Coordinator is responsible for front office support including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

· Must check-in & check-out patients, answer telephone and verify personal information for billing purposes;

· Must be able to assist in showing students front office business operations;

· Attend meetings approved by SDM that require advancement of your profession;

· Must be responsible and accountable to supervise and manage a 10 -20 chair patient practice area;

· Must be able to take direction and receive assignments to help on a daily basis;

· Must be available for work during the hours assigned;

· Responsible for reporting EOD (End of Day) and balancing reports for the Financial Officer;

· Protect money, checks, credit cards and collect insurance information;

Accept other duties needed/assigned for the practice needs.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

· Computer experience in the dental or other related field to allow for AxiUm computer program entry;

· Knowledge of Patient Relations, Scheduling and Bookkeeping;

· Knowledge of ADA Coding, Dental Insurance and reimbursement;

· Compliance with State and Federal Regulations and Safety Protocols, at the practice level;

· Knowledge of patient’s privacy (HIPAA) and student privacy (FERPA);

· Follow proper OSHA and safety guidelines; Protect equipment (office, dental, facility);

· Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel…etc.]) and accurate data entry skills;

· Excellence organizational skills must be accurate and attentive to detail;

· Must be trained and certified on the Institutional Data System.

· Maintaining an established work schedule;

· Effectively using interpersonal and communications skills including tact and diplomacy;

· Effectively using organizational and planning skills, including attention to detail and follow-through;

· Assessing and prioritizing multiple tasks, projects, and demands;

· Maintaining confidentiality of work related information and materials;

· Establishing and maintaining effective working relationships;

· The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;

· The ability to report to work as scheduled, ready to devote full attention and energy to the important work;

· The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and

· Be able to be flexible to accept other duties needed/assigned for the practice needs.

MINIMUM QUALIFICATIONS:

Education and experience equivalent to: High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years’ in a similar job responsibility preferred. Computer and online interactive knowledge a must.

Health and Dental Benefits offered after completion of hours!