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Customer Service Associate

Elite Media Communications Milwaukee, WI
  • Posted: over a month ago
  • Other

Customer Service Associate

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities:

  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor the customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers

Qualifications:

  • High school diploma/GED required (College degree preferred)
  • 2+ years experience in a customer service role
  • Proficiency with MS Office
  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion required

Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.

  • Full paid one one training
  • Full time / Part Time
  • $10-$15 hourly plus weekly bonuses
  • Management trainee positions opening
  • Travel opportunities

Elite Media Communications

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