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Director of Creative Services & Agency Operations (Marketing Agency)

Elevation Marketing
Gilbert, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Elevation Marketing is a mid-sized, full-service B2B only marketing communications agency, located in Mesa, Arizona and San Francisco California. Our client roster includes 40 companies with revenues of over $1B annually and a variety of other small and medium sized companies. We are in growth mode and are adding to our team of outstanding, high-performing, ultra-driven, highly collaborative team members to keep up with our clients and their demands on us.

We’re looking for a Director of Creative Services & Agency Operations with advertising and/or marketing agency experience. This position’s ultimate responsibility is to manage Elevation’s delivery output to ensure that it reaches the highest standard possible in terms of quality and consistency.

Sound like you? Then read on.

Duties and Responsibilities

Manages various in agency service offering, this role is designed to help integrate the agencies traditional and digital offerings to ensure high quality agency output to its clients. This position will oversee the Traffic, PR, Digital, Content and Creative Services department ensuring on-time high quality client deliverables. This position will also be heavily involved in new business and proposal development efforts plus part of the management team of the agency.

Key Roles

  • Develop a deep understanding of client’s strategic priorities to manage cross-functional production efforts and personally ensure the quality of all final deliverables against client business objectives.
  • Provide insights and direction to cross-functional teams based on client research and strategies, developed collaboratively with the account services team and other agency resources.
  • Day-to-day management of key subject matter experts and department/team leadership (Digital, Creative, PR, Copy, Social, Traffic etc.).
  • Manage and implement processes to ensure cross-functional teams work effectively and collaboratively to achieve structured KPIs against predetermined campaign and program goals.
  • Improve agency profitability and increase revenue per employee through process improvements, optimizing on costs, and strategic resource allocation. Manages to utilization targets and analyze pain points and opportunities to develop improvements and spearhead their execution.
  • Coordinate syncs, check-ins, and meetings (within Agency Services as well as with Account Services, New Business and agency management) to manage progress on projects and optimization initiatives.
  • Manages new product/service innovation by working collaboratively with department heads and managers to expand agency capabilities.
  • Provide marketing & communication insights and direction, contributing to campaign and projects.

Additional Responsibilities

  • Manages Traffic and Project Management team to ensure team on-time delivery of client deliverables and manage department capacity through resource planning and vendor management.
  • Track and report on departmental KPIs and metrics to executive leadership team.
  • Help create/lead a positive and productive agency culture that drive employee retention, client satisfaction, and agency results.
  • Contribute to business development efforts, including sales and client presentations, review and approving estimates and providing documentation for deliverables and forms.
  • Direct the development and implementation of professional goals and development plans for Agency Services team members, in accordance with the overall agency objectives
  • Actively participate in team and leadership meeting
  • Help create/lead a positive and productive agency culture that drive employee retention, client satisfaction, and agency results.

Experience and Skill Sets

  • 10+ years of experience at a marketing agency (B2B preferred)
  • Demonstrated experience managing cross-functional marketing teams, and examples of delivering measurable results.
  • Proven experience in managing processes and teams in consistently delivering high-quality marketing outputs (e.g. content, creative, digital programs, campaigns, etc.)
  • Proven ability to effectively lead and mentor other
  • Have a bachelor’s degree in related field, advanced degree in marketing a plus
  • Have outstanding verbal and written communications skills
  • Are able to present ideas clearly and concisely

Compensation and Benefits

The job is located in our award-winning office space located in Mesa (just off the expressway) and walking distance to over 40 restaurants and 70 feet away from the counter at Starbucks. Our business is all about collaboration, so we do not offer telecommuting at this time, but we do offer flex hours depending on the position and clients. Employees can start at any time between 7 AM and 9 AM and finish between 4 PM and 6 PM based on client demands and department structure. Elevation pays for the majority (90% plus) of its employee’s life, health and long-term disability insurance benefits. Elevation offers vision, dental and a variety of other voluntary benefits plus the agency closes between Christmas and New Year’s each year. The kitchen area is full of free snacks and beverages. Tuition reimbursement is available. The salary range for this position will vary depending on experience and skills outlined above.

About Our Values

Over time, we find that employees who live out our values, enjoy their experience and stay and prosper over a long period of time at Elevation. We try to live out the following values each and every day. We are not perfect, but we try:

  • People: Each employee, partner and client deserve to reach their full potential.
  • Integrity: Honesty, truth-telling, and transparency must always exist.
  • Collaboration: Creating great marketing relies on each stakeholder to fully engage in the process without personal, professional or relational roadblocks.
  • Results: As individuals, we own our successes, the success of our fellow employees and the success of our clients.
  • Evolution: With purpose, as individuals and as an agency, we embrace tomorrow’s opportunities through continuous planning, self-assessment, training, learning, and activation.

Compensation and Benefits

Elevation strives to provide some of the best agency compensation and benefit packages in the great southwest. The job is in Gilbert, AZ (just off the Loop 202 expressway) and less than one mile from over 50 restaurants. Our business is all about collaboration, so we do not offer telecommuting currently, but we do offer flex hours depending on the position and clients. Employees can start at any time between 7 AM and 9 AM and finish between 4 PM and 6 PM based on client demands and department structure. Elevation pays for 95% of employee’s life, health and long-term disability insurance. Elevation offers vision, dental and a variety of other benefits that an employee can purchase. The kitchen area is full of free snacks and beverages. Tuition reimbursement is available. The salary range for this position will vary depending on experience and skills outlined above.

Company Description
Founded in 1999, Elevation Marketing is a top business-to-business integrated marketing communications agency based in Gilbert, Arizona with an office in San Francisco, California. Serving high-profile clients locally, nationally and internationally, Elevation provides comprehensive and strategic communication services including branding, web design, advertising, public relations, direct marketing, market research, interactive, event marketing, lead generation services and graphic design. For more information about Elevation Marketing, please visit www.elevationb2b.com.

Elevation Marketing

Why Work Here?
Work with some of biggest brands in the United States.

Founded in 1999, Elevation Marketing is a top business-to-business integrated marketing communications agency based in Gilbert, Arizona with an office in San Francisco, California. Serving high-profile clients locally, nationally and internationally, Elevation provides comprehensive and strategic communication services including branding, web design, advertising, public relations, direct marketing, market research, interactive, event marketing, lead generation services and graphic design. For more information about Elevation Marketing, please visit www.elevationb2b.com.

Address

275 E. Rivulon Blvd

Gilbert, AZ
USA

Industry

Business

Website

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