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IT Support

Elegant Enterprise- Wide Solutions Inc San Rafael, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

REQUIRED SERVICES

Administrative Office Computer System Maintenance and Support

1. On call and email requests

a. Diagnose and troubleshoot

i. Internet access problems

ii. Network applications issues

iii. User authentication issues

iv. User computer hardware issues

v. User computer software issues

b. Purchase and set up new computer and associated equipment

c. Add and remove user accounts

d. New employee phone set-up

e. File recovery

f. Computer software and hardware upgrades

g. Evaluate new software applications or upgrades

h. Recommend new hardware specifications and provide quotations

i. Train users on computer operations (as needed)

j. Maintain server rack and networking equipment

k. Work with Internet service provider

l. Work with phone system contractor

m. Work with alarm system contractor

n. Work with network cabling contractor

o. Update system documentation

p. Maintain computer and hardware inventory and warranties

2. Routine Maintenance

a. Weekly maintenance

i. Server backup check

ii. Server backup off-site device check

iii. Server performance and disk usage check

iv. Server date and time check

v. Server services check

vi. Server event logs check

vii. Network printers check

b. Monthly maintenance

i. Network equipment performance check

ii. Network equipment intrusion check

iii. Network equipment utilization and logs check

iv. Network equipment capture information to analyze usage and changes

v. Network equipment check stacks, interfaces, lines error, VLAN related

vi. Maintain voice mail server

vii. Server software update check

viii. Application software update check

c. Maintain software licenses for user workstations

i. Maintain computer and software Inventory

ii. Maintenance user workstation as requested

d. Annual maintenance

i. Server warranty check

ii. Computer warranty check

iii. Software maintenance and subscription renewal

iv. Hardware maintenance renewal

3. Support GFI Equipped Laptops (2)

a. SugarSync backup of GFI database spot check

b. Provide remote access to GFI laptops for office staff (currently GoToMyPC)

c. Call support and help troubleshoot GFI related issues

d. Setup new GFI laptops (if needed)

4. Overall Information Technology Support

a. Inventory Maintain an up-to-date inventory of all Marin Transit computer related hardware and software

b. Procurement Assist Marin Transit personnel with software and hardware purchases

c. Security Ensure computers and equipment are safe from viruses and hacking

d. Provide IT consulting support for evaluation and installation of new technology.

5. Potential Future Projects

a. Aid with a future Virtual Private Server (VPS) in the event Marin Transit updates its website

b. Provide support for upgrades to the TrapezeTM system (i.e. setting up and procuring new servers, etc.)

c. Provide support for installation of contract management software

d. Provide support for internal communications software project

e. Other software/hardware projects as needed

Maintenance and Support for Paratransit Dispatch System

1. As needed support tasks

a. User site set up and support

i. Support Marin Transit users for access to Trapeze application

ii. Connect to PASS program through VPN and troubleshoot issues

Elegant Enterprise- Wide Solutions Inc

Address

San Rafael, CA
94901 USA