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Program Manager

Electronic Transaction Consultants
Richardson, TX
  • Expired: October 10, 2022. Applications are no longer accepted.
Job Description
ETC is a leading Intelligent Transportation Systems company in the US. Since 1999, ETC delivers innovative solutions to the toll and smart mobility industries that increase mobility, improve operational efficiency, and support high levels of customer service. We are a recognized expert in the field of information systems for the transportation industry. Today, we service three of the top 15 toll authorities in the United States. Our solutions process over 2 billion toll transactions per year at the most technically advanced toll authorities in the industry.

The industry has total revenues nearing $20B and has We are experiencing steady growth in this $20B industry as government agencies look for new ways of making roadways safer, covering the costs of construction and maintenance, and optimizing traffic flow.

Join ETC as a Program Manager to help us deliver technical excellence and outstanding customer service in a team environment, where each member radiates our core values of integrity, excellence, collaboration, innovation, and passion. Our corporate office is located in the DFW area and Richardson, TX specifically. This opportunity is for someone to work at the corporate office in the DFW area as a hybrid schedule coming into the office on Tuesdays and Thursdays to work, attend meetings and events.

Job Summary:

The Program Manager will plan, organize, budget, supervise, and direct the daily operations of the enterprise project team. This position is responsible for successfully managing new project deliverables, as well as all support functions, associated personnel, the financial responsibilities of the project team, and the equipment, materials, and supplies used in meeting contract obligations.

Essential Duties and Responsibilities:
  • Direct and manage the development and implementation of project goals, objectives, and priorities for each deliverable area: oversee the development and implementation of services and operations.
  • Responsible for the supervision of the project staff, manage client relationship, process project correspondence, oversee monthly invoicing, prepare and maintain statistical data related to P&L, follow up with internal and external stakeholders to ensure deliverables are met.
  • Monitor project team activities through periodic reports submitted by subordinate supervisory personnel and by inspections of work and projects in process: analyze and evaluate work methods with a view toward increasing efficiency and customer satisfaction.
  • Plan, develop and implement operating budget(s) and monitor cost/expenditures to ensure adherence to such, as well as established project financial goals and objectives.
  • Work collaboratively with project personnel, consultants, and contractors and other organizations to achieve the objectives of the program.
  • Address internal and external complaints and resolve problems, be proficient at conflict management.
  • Other duties as assigned to meet business needs.

Experience and Skills

Qualified candidates must have at least ten (10) years experience in managing large enterprise IT projects, in addition to the following:
  • Demonstrated understanding of the following:
  • Project Management Office function.
  • Adherence to SDLC delivery requirements.
  • Public-facing customer service solutions.
  • Coordination across multi-IT discipline departments.
  • Be able to demonstrate a good understanding of project contract and requirements
  • Strong process, analytical and organizational skills.
  • Hands on - willing to roll up sleeves and work on the front lines, leading by example.
  • Strong verbal, presentation and written skills.
  • Understanding of effective human communication, interactions and dynamics.
  • Strong time-management skills, problem-solving skills, and analytical skills.
  • Strong client relations ability up to an executive level.
  • Demonstrated productivity in a team environment, focusing on Customer Satisfaction.
  • Highly developed sense of integrity and commitment to operational excellence.
  • Must possess excellent computer skills-sets with the ability to create and generate multiple QA reports, proposal improvements and presentations. A strong knowledge of MS-Office products such as Excel, PowerPoint, Project and Word is highly desirable.
  • Experience with Oracle/Java based environments highly desirable.

Educational Requirements:
  • Bachelor's degree (BA) from an accredited four-year college or university required; supplemental by five to seven years in a supervisory/management capacity, preferably in the field of system integration or enterprise solution implementation: or equivalent combination of education and experience: graduate degree preferred, but not required.
  • PMP Certification desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Electronic Transaction Consultants provides equal opportunity to all employees and applicants for employment, promotions, and transfers without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristics in accordance with applicable federal, state and local laws.

Electronic Transaction Consultants


Richardson, TX
75081 USA



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