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Product Support Representative

Electronic Systems, Inc. - A Xerox Company Hampton ,VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client is currently seeking a Production Support Representative to join their Newport News, VA team (you would not need to relocate).The Product Support Representative plans and coordinates activities concerned with assembling, testing, and commissioning of various types of equipment. Investigates and resolves customer reports of technical problems with equipment and assists customers with service-related issues such as machine performance, preventive maintenance, and the reduction of future operational or service difficulties.

This person can live anywhere in the US. No need to relocate

**Must be able to travel 50% of the time domestically and internationally. Travel could be 2-7 weeks in duration to locations such as Mongolia, Africa, Russia, and more***

Essential Job Duties:

  • Assembles new or used equipment at customer sites and ensures full functionality according to factory specifications.
  • Writes Product Incident Reports (PIR’s) on technical problems used to identify trends affecting design, production, service, and maintenance processes, and makes recommendations for modifications to eliminate future problems.
  • Writes Product Assembly Reports (PAR’s) on problems encountered during machine assemblies, reports and documentation from customers and field service technician’s, inspects malfunctioning or damaged product to determine nature and scope of problem, and recommends repair, replacement, or other corrective action.
  • Provides assistance to Regional Managers Customer Support, Engineering, and other departments to resolve product problems and expedite solutions.
  • Provides on-site technical assistance to help troubleshoot and repair equipment.
  • Provides a communication link between the customer and the Regional Managers Customer Support to help ensure that effective service is provided to the customer.
  • Assists in establishing preventive maintenance programs including planning and scheduling of equipment maintenance in accordance with factory specifications contained within Operation and Maintenance manuals and guidelines.
  • Provides technical advice and assists customers in completing and submitting warranty claims and ensures parts and paperwork are returned to the factory as required.
  • Provides technical advice/feedback in the development of service manuals Engineering Change Requests (ECR’s) and training courses.
  • Conducts training on safe operation of the equipment and demonstrates skills to customer Operations and Maintenance personnel, as required.

**Must be able to travel 50% of the time domestically and internationally. Could be 2-7 weeks in duration to locations such as Mongolia, Africa, Russia etc...

· Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:

  • Knowledge of mechanical systems, hydraulic systems, low voltage D.C., high voltage A.C., electrical control systems, and diesel engines.
  • Knowledge of Outlook software, Excel Spreadsheet software, Word Processing software and SharePoint
  • Ability to read and interpret electrical and hydraulic drawings and schematics.
  • Ability to use electrical test equipment, hydraulic test equipment and other equipment required for troubleshooting and diagnostic testing.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • MUST HAVE ELECTRICAL DRIVE EXPERIENCE!

At ESI, the Professional Staffing & Recruitment Team partners with candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.
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Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

Electronic Systems is a tobacco- and smoke-free work environment.

Company Description
At ESI, the Professional Staffing & Recruitment Team partners with candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.
---------------------------------------------------------------------------------------------------------------------
Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

Electronic Systems is a tobacco- and smoke-free work environment.

Electronic Systems, Inc. - A Xerox Company

Why Work Here?

Great work environment, wonderful team mates, continued learning opportunities!

At ESI, the Professional Staffing & Recruitment Team partners with candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals. --------------------------------------------------------------------------------------------------------------------- Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future. ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a tobacco- and smoke-free work environment.

Address

Hampton, VA
USA

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