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Customer Service

Electronic Security Services, Inc.
Upper Marlboro, MD
  • Posted: 19 days ago
  • $14 to $18 Hourly
  • Full-Time
  • Benefits: 401k, medical,
Job Description

Electronic Security Services, Inc. a electronic security system integrator located in Upper Marlboro, MD is seeking to fill a Clerical Position - Customer Service Representative to provide clerical support to ensure the efficient operation of the office.

What Qualifications We Are Looking For:

  • A Friendly, Helpful Attitude.
  • A Problem-Solver.
  • Ability to work well with others.
  • Experience in Customer Service and/or call dispatching
  • Proficient with Windows 7/10 and experience with MS Office, various software and\or database programs
  • Strong oral & written communication skills
  • Attention to accuracy and detail
  • Well organized, effective at multi-tasking
  • Ablility to prioritize and handle a fast paced work environment
  • Ability to pass background check
  • Time Management
  • Handling inquiries and incoming work requests
  • Reviewing files and records to answer requests for information
  • Checking and distributing documents and correspondence


What Your Responsibilities Will Be

  • Answering and making phone calls
  • Taking and distributing messages
  • Handling inquiries and incoming work requests
  • Reviewing files and records to answer requests for information
  • Checking and distributing documents and correspondence
  • Maintaining filing systems
  • Compiling records of office activities
  • Photocopying, scanning and faxing
  • Sending emails
  • Typing documents and correspondence
  • Checking and entering data
  • Updating and maintaining databases
  • Coordinating work flow
  • Keeping office area neat and tidy.
  • Answer inbound calls for customer service
  • Work with customers and\or supervising personnel to address questions, problems, and requests for service or equipment
  • Relay work orders, messages, and information to and from field technicians, supervisors and field inspectors using telephones or two-way radios
  • Determine level of urgency, escalate service calls as necessary
  • Prepare and update daily work orders in company database system
  • Follow up with customers as needed
  • Coordinate work order processing with Purchasing Departments and Accounting Departments as needed


When You Will Work:

  • Monday - Friday from 8:00am - 4:30pm
  • Holidays with Paid Leave: New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas


Education and Experience

  • Knowledge of relevant software applications including MS Office, MS Excel, MS Outlook.
  • Proficient in use of email and internet
  • Good numeracy skills
  • Accurate keyboard skills
  • Knowledge of office management systems and procedures
  • Knowledge of administrative procedures
  • High school diploma or equivalent
Company Description
Electronic Security Services, Inc. (ESSI) has been serving the security needs of property management, commercial businesses, and institutions since 1981. We have over 4,000 high-rise condominiums, apartments, gated communities, institutions, and commercial businesses in our database. ESSI is an active member (and 5-star sponsor) of PMA (Property management Association), CAI (Condominium Association Institute), and IREM (Institute of Real Estate Management) locally. We are nationally recognized as one of the top security systems integrators in the US, and are currently members of The Professional Security Alliance (PSA), a nationally accredited Association. ESSI is an Equal Opportunity Employer and we offer competitive pay, paid vacation, holidays, health insurance, 401K and other benefits.

Electronic Security Services, Inc.


15050 Buck Lane Upper Marlboro

Upper Marlboro, MD



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