Customer Service

Electronic Security Services, Inc. a electronic security system integrator located in Upper Marlboro, MD is seeking to fill a Clerical Position - Customer Service Representative to provide clerical support to ensure the efficient operation of the office.

What Qualifications We Are Looking For:

• A Friendly, Helpful Attitude.
• A Problem-Solver.
• Ability to work well with others.
• Experience in Customer Service and/or call dispatching
• Proficient with Windows 7/10 and experience with MS Office, various software and\or database programs
• Strong oral & written communication skills
• Attention to accuracy and detail
• Well organized, effective at multi-tasking
• Ablility to prioritize and handle a fast paced work environment
• Ability to pass background check
• Time Management
• Handling inquiries and incoming work requests
• Reviewing files and records to answer requests for information
• Checking and distributing documents and correspondence

What Your Responsibilities Will Be

• Answering and making phone calls
• Taking and distributing messages
• Handling inquiries and incoming work requests
• Reviewing files and records to answer requests for information
• Checking and distributing documents and correspondence
• Maintaining filing systems
• Compiling records of office activities
• Photocopying, scanning and faxing
• Sending emails
• Typing documents and correspondence
• Checking and entering data
• Updating and maintaining databases
• Coordinating work flow
• Keeping office area neat and tidy.
• Answer inbound calls for customer service

• Work with customers and\or supervising personnel to address questions, problems, and requests for service or equipment
• Relay work orders, messages, and information to and from field technicians, supervisors and field inspectors using telephones or two-way radios
• Determine level of urgency, escalate service calls as necessary
• Prepare and update daily work orders in company database system
• Follow up with customers as needed
• Coordinate work order processing with Purchasing Departments and Accounting Departments as needed

When You Will Work:

• Monday - Friday from 8:00am - 4:30pm
• Holidays with Paid Leave: New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

Education and Experience

• Knowledge of relevant software applications including MS Office, MS Excel, MS Outlook.
• Proficient in use of email and internet
• Good numeracy skills
• Accurate keyboard skills
• Knowledge of office management systems and procedures
• Knowledge of administrative procedures
• High school diploma or equivalent